CenturyLink Sales & Care Rep Small Business I in Apopka, Florida

CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.

Job Summary

Under immediate supervision, Small Business Sales and Care Representatives respond to phone calls in a fast-paced call center promoting and selling CenturyLink products and services to customers with a high sense of urgency while providing extraordinary customer service; to include answering questions, fulfilling orders, troubleshooting problems, responding with information, and limiting call transfers with first call resolution.

Job Description

  • Receive, listen to and respond to inbound calls from CenturyLink Small Business customers

  • Show care to each customer by using patience, attentiveness, willingness to help while being professional and showing respect

  • Build and maintain strong customer rapport

  • Perfect the customer experience by providing superior service

  • Consult with customers to gather information and make recommendations for their communication and entertainment needs

  • Receive/resolve complaints and general calls in regards to service, billing, payment and other service related issues

  • Meet required sales objectives by offering and selling CenturyLink products and services on every call

  • Sell additional services and products by recognizing opportunities to up-sell; explaining new features

  • Use various computer systems/screens simultaneously to process sales and service orders

  • Consult, multi-task, and problem solve with the customer which includes handling complaints

  • Maintain and improve speed, accuracy and quality results by adhering to standards and guidelines

  • Update job and product knowledge by participating in educational opportunities

  • Data entry with speed and accuracy

#LI-POST1

Qualifications

Minimum:

  • Ability to meet and exceed monthly sales goals

  • Quality oral and written communications skills

  • Strong customer focus

  • Excellent punctuality and work attendance history

  • Proficient in multi-tasking within several computer applications and databases

  • Ability to handle a high volume of phone calls in a structured environment

  • Must be flexible to work various shifts, including Saturdays, evenings, mandatory overtime and holidays as necessary

  • Computer literacy

  • Successful Completion of Contact Center Career Battery and Contact Center Simulation

Preferred:

  • Prior sales experience in a customer-facing environment or commissioned based position

  • Experience in an in-bound or out-bound call center environment

  • Six or more months of customer service experience

Education

High School Diploma or Equivalent

Alternate Location: US-Florida-Apopka

Requisition # : 145014

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.