CenturyLink Sales & Care Rep Small Business I in Apopka, Florida
CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.
Under immediate supervision, Small Business Sales and Care Representatives respond to phone calls in a fast-paced call center promoting and selling CenturyLink products and services to customers with a high sense of urgency while providing extraordinary customer service; to include answering questions, fulfilling orders, troubleshooting problems, responding with information, and limiting call transfers with first call resolution.
Receive, listen to and respond to inbound calls from CenturyLink Small Business customers
Show care to each customer by using patience, attentiveness, willingness to help while being professional and showing respect
Build and maintain strong customer rapport
Perfect the customer experience by providing superior service
Consult with customers to gather information and make recommendations for their communication and entertainment needs
Receive/resolve complaints and general calls in regards to service, billing, payment and other service related issues
Meet required sales objectives by offering and selling CenturyLink products and services on every call
Sell additional services and products by recognizing opportunities to up-sell; explaining new features
Use various computer systems/screens simultaneously to process sales and service orders
Consult, multi-task, and problem solve with the customer which includes handling complaints
Maintain and improve speed, accuracy and quality results by adhering to standards and guidelines
Update job and product knowledge by participating in educational opportunities
Data entry with speed and accuracy
Ability to meet and exceed monthly sales goals
Quality oral and written communications skills
Strong customer focus
Excellent punctuality and work attendance history
Proficient in multi-tasking within several computer applications and databases
Ability to handle a high volume of phone calls in a structured environment
Must be flexible to work various shifts, including Saturdays, evenings, mandatory overtime and holidays as necessary
Successful Completion of Contact Center Career Battery and Contact Center Simulation
Prior sales experience in a customer-facing environment or commissioned based position
Experience in an in-bound or out-bound call center environment
Six or more months of customer service experience
High School Diploma or Equivalent
Alternate Location: US-Florida-Apopka
Requisition # : 145014
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.