CenturyLink Customer Service Technician - Branson, MO in Branson, Missouri65616

CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.

As a Customer Service Technician, you will be engaged with installing, repairing, testing, and modifying line and station telephone equipment for customers using hand tools, power tools, and computer interfaces. Includes repairs to outside wires and tree trimming, and placing new drops.

  • Inspect subscriber premises to determine the appropriate method of installation.

  • Test newly installed telephone/equipment using testing devices and repairs or replaces faulty equipment. Perform appropriate testing to ensure proper transmission and supervision specifications.

  • Work closely with the DispatchCenter for work assignments such as trouble reports and service orders. Record transmission readings, daily time, and function codes in Work Force Management.

  • Install and maintain subscriber PairGain Devices.

  • Refurbish cable and install facilities within pedestals and/or terminals.

  • Actively support sales and marketing related activities through the Take the Lead Program.

  • Climb poles using either hooks, ladders or bucket trucks, attach terminal boxes and carrier housings, and repair or replace defective lines and auxiliary equipment.

  • Unreel and string aerial lines; install conduits and pole hardware.

  • Pull lines through conduit by hand or with use of a winch.

  • Observe all safety rules and regulations.

  • Correct prints and maintain as-builts in accordance with company practices and policies.

  • Install and maintain video, data, and station wiring and apparatus, maintain loop plant, including analog and digital subscriber carrier.

  • Assist other Technical personnel in the performance of their duties when requested.

  • Transport, set up, and run portable generator sets.

  • Locate buried telephone and CATV cables.

  • Install/troubleshoot high-speed internet and data networks.

  • Convey a positive and professional appearance and demeanor when communicating the company’s products and services to our customers.

  • Assume all other duties as assigned.

  • Job bidding and selection will be administered under mutually agreed upon guidelines of the local labor agreement. Closing date for the submission of bids is:

Basic Qualifications:

  • Education: High School Diploma or GED.

  • Experience: One year of current telecommunications industry experience in one or more of the following areas: installation, maintenance, and repair of aerial, buried and underground wire and cable; telephones; switched digital television; High Speed Internet; building wiring; station equipment; or equivalent in education and training.

  • Technical proficiency to perform the specific work requirements of the job in the particular location.

  • Working knowledge of PC’s, including basic computer operational tasks.

  • Strong interpersonal communication skills for communicating CenturyLink’s products and services to customers.

  • Ability to safely use hooks, ladders, bucket trucks; and to climb poles.

  • Capability to distinguish colors on facilities.

  • Capability to lift heavy objects as required.

  • Ability to work in confined spaces.

  • Ability to work outside in all weather conditions and at various hours of the day/night.

  • Ability to respond to after hour call-outs, work overtime, shift, weekends, and holidays as required.

  • Ability to travel overnight as necessary for business requirements and training.

  • Possession of a valid MO driver’s license with ability to safely operate company vehicles and equipment, and maintain a safe driving record.

  • Ability to maintain an excellent attendance record.

Preferred Qualifications

  • Associate’s Degree in Electronics/Communications or equivalent work experience.

  • CCNT, CCNA, Network+, or A+ Certifications.

  • Training on basic IT and network fundamentals.

  • Experience in Outside Plant functions.

  • Subscriber carrier training.

  • Pole climbing training.

  • Experience or training in how to read and interpret outside and subscriber plant facility records.

  • Internet protocol telephony exposure.

  • Electronics training or experience that demonstrates knowledge of AC/DC theory

Alternate Location: US-Missouri-Branson

Requisition # : 140413

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.