CenturyLink Account Consultant in Denver, Colorado

CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.

Account Consultant supports a sales team of 6-8 Enterprise Relationship Managers

-Primary responsibilities are:

-Pre-sales support, including contract and inventory management

-Contract compliance including term management, and rate compliance

-Order package creation and submittal, collaborating with sales team and client to accurately capture solution requirements

-Oversight of order implementation activity, in order to initiate escalation if needed, and to act as liasion between customer PM's and the PCV/PM organization. Account Consultants collaborate with PC/PM and customer to ensure changing client needs are integrated into implementation timeframes and chronology.

-Invoice validation and correction, as needed; this includes verification of customer acceptance of invoicing after any mrr-impacting activity

-Customer Business Reviews- participates with sales, engineering, and client orgs, for purposes of joint development of future initiatives and strategic plans

-Ongoing customer training and education in processes, portals, intervals, and solution order requirements.

-Collaboration with sales and client base to develop and execute product migration and retention strategies

Alternate Location: US-Colorado-Denver

Requisition # : 138649

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.