CenturyLink Broadband Technician - Des Moines, IA in Des Moines, Iowa

CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.

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Job Summary

As a Centurylink Broadband Technician you will be engaged with the following responsibilities within an assigned geographical area…

  • HSI/VHSI/Networking, Fiber to Home/IPTV Installation and Repair.

  • Installs, maintains/repairs and tests residential/small business broadband products such as; HSI, Networking, VDSL, Fiber to Prem., IPTV, and High Definition.

  • Analyzes and troubleshoots basic technical problems or issues.

  • Connects wires and cables to terminals, and attaches/detaches various kinds of hardware to wires, cables, buildings and inside facility. Includes cabling various electronic components (e.g., routers, computers, TVs, stereo systems and home entertainment systems).

  • Works with telecom color-coded wires and cables, using the fundamentals of basic electricity as it relates to telecom. Uses CAT5 and COAX wiring.

  • Uses hand tools, power tools (air and electric), and specialty tools, including electric and electronic measuring devices (e.g. multi-meters, HST11) and a laptop.

  • Home and Small Business Network Installation: Installs and troubleshoots the Home and Small Business products in customers’ home and/or business.

  • Works with computer operating systems (MS Windows) to install shared routers, printers and file systems. Basic POTS Installation and Repair.

  • Read and interprets customer service orders, repair tickets, technical (i.e., mechanical, electrical, digital) drawings, maps blueprints, diagrams, etc. and performs specified work including jack installation, wiring, etc.

  • Customer Service: Interfaces with customer throughout premise visit.

  • Employee is responsible for positive customer communication and interaction.

  • Reviews and discusses service order requirements and equipment requests with customers, evaluates customers broadband needs in addition to recognizing and suggesting additional/alternative services/products as appropriate Work Independently.

  • Complete designated amount of work in a specified timeframe with a high degree of quality, adjusting work assignments or schedules to meet changing work-related priorities or demands.

  • Work well with others to achieve common goals and to foster a cooperative climate, as well as work independently in the field with little supervision.

  • Multitasking.

  • Efficiently and accurately work with multiple types of information and/or perform multiple tasks simultaneously.

Work Environment:

  • May climb and work at elevations (e.g., from ladders, lift trucks) exceeding 18 feet.

  • May work in confined spaces (e.g., attics, crawl spaces, utility holes).

  • May perform strenuous physical activities including, but not limited to: lifting objects weighing over 100 pounds.

  • May perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather).

  • When working aloft, employee’s weight and tools combined may not exceed the 280-pound weight limit as specified by the manufacturer.

  • Must work varying shifts and hours including possible mandatory overtime, weekends and holidays. Drive company provided vehicle. Requires a valid state driver’s license.

  • Job Performance and Attendance Record: Satisfactory performance and attendance in present job.

  • All other duties as assigned.

Job Requirements

Requires time-in-title and time-in-location if an internal candidate.

  • At least six (6) months within the last 5 years installing, maintaining/repairing, and testing residential/small business broadband products such as; HSI, VDSL, Fiber to Prem., IPTV, and/or High Definition.

  • At least six (6) months of experience within the last five years connecting telecom color-coded wires and cables to terminals, attaching or detaching various kinds of hardware to wires, cables, buildings and poles.

  • Ability to demonstrate knowledge of computer operating systems (i.e., MS 98SE, 2000, XP and above).

  • Experience cabling various electronic components (e.g., modems, routers, TVs, stereo systems and home entertainment systems).

  • Experience working with CAT 5 and COAX wiring.

  • Ability to provide efficient, quality customer service to both internal and external customers both face-to-face and over-the-phone.

  • Ability to recognize and identify sales opportunities that meet the needs of customers and the company including promoting and closing sales of products and services.

  • Knowledge of basic electricity, as it relates to telecommunications (through classes or on-the-job training), which includes: knowledge related to the basic principles, theories, and applications of electricity (e.g., voltage, current, resistance, power, grounding, insulation, Ohm’s Law, AC/DC); knowledge of basic electrical components (e.g., conductors, insulators, switches, capacitors, inductors, transformers) and basic circuit design; and knowledge of the operation and application of common electrical components and common measurement instruments (e.g., multi-meters,).

  • Working knowledge of hand and power tools.

  • Working knowledge of test equipment (e.g., volt-ohm meters, transmission measuring sets).

  • Ability to use established electrical, digital, and/or mechanical principals and to perform appropriate tests to identify and solve problems encountered on the job.

  • Ability to efficiently and accurately work with multiple types of information and/or perform multiple tasks simultaneously.

  • Ability to complete designated amount of work in a specified timeframe (e.g., quality jobs per day), adjusting work assignments or schedules to meet changing work-related priorities or demands.

  • Ability to work well with others to achieve common goals and to foster a cooperative climate, as well as to work independently in the field with little supervision.

  • Ability to climb and work at elevations (e.g., from ladders).

  • Ability to work in confined spaces (e.g., attics, crawl spaces, utility holes).

  • Ability to perform strenuous physical activities including, but not limited to: lifting objects weighing over 100 pounds.

  • Ability to perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather).

  • A valid State driver’s license.

  • Ability to work varying shifts and hours including mandatory overtime.

Alternate Location: US-Iowa-Des Moines

Requisition # : 140921

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.