CenturyLink Site-Administrator -Inmate in Gunnison, Utah
CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.
Job Title: Site Administrator-Inmate
TheSite Administrator - Inmate position will provide customer service relative to the inmate telephone service and be responsible for data entry input of approved inmate PANs and authorized calling numbers. They will maintain a high level of ongoing effective communication with facility staff to assure quality customer service is being provided to all customers and issues are being resolved in a timely manner.
Provide customer service relative to the inmate telephone service and be responsible for data entry input of approved inmate PANs and authorized calling numbers as well as Inmate Complaint form processing.
Maintain, repair and operate the onsite telecommunications hardware, networking hardware/software, various electronic equipment and wiring at all assigned correctional facilities. Some cabling and conduit experience is preferred.
Interface with all internal CenturyLink organizations, various vendors and contractors to resolve all onsite technical problems. Troubleshooting performed by offsite personnel.
Provide onsite instruction and training for customer personnel
This position should require minimal day to day supervision. The Operations Manager will outline the responsibilities and expectations of the position upon hire and will provide all training and tools necessary to be successful. This position will meet weekly with the Operations Manager and their peers to review account performance and receive any necessary feedback.
Requisition # : 138428
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The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.