CenturyLink Business Service Technician - Hiawatha, KS in Hiawatha, Kansas66434

CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.

The Business Service Technician (BST) is responsible for the installation and maintenance of CPE telephone and data equipment for business customers, as well as POTS and HSI full install services.

Job Duties:

  • Installation and maintenance of PBX/key systems, to include Avaya, Mitel, Nortel, and Cisco solutions

  • Installation and maintenance of Metro-Ethernet services, using Cisco and RAD solutions

  • Installation and maintenance of 911 systems, to include VESTA, Cassidian, and Power 911 systems

  • You will install, rearrange, and remove business customer’s equipment, including voicemail systems, integrated voice response systems, data equipment, LAN/WAN systems, video teleconferencing equipment, document imaging equipment, and other special data equipment and wiring as developed and identified.

  • Installation and repair of customers’ phone and HSI lines

  • BSTs are required to stand call on a rotating basis.

  • All other duties as assigned

Minimum Qualifications:

  • High school graduate or equivalent; Associates Degree in Electronics or 2-4 years work experience in the telecom industry or related field

  • Possess and maintain a valid driver’s license.

  • Installation and Maintenance of PBX systems and VoIP systems

  • Specifically Nortel/Avaya product line

  • Installation and maintenance of DSL and Internet service

  • Minimum 2 Years experience with personal computers and computer networking applications.

  • Ability to use laptop/PC for troubleshooting systems and maintaining customer record files and critical administrative needs

  • Ability to obtain and maintain certifications for PBX, VoIP, and data CPE for installation, maintenance, and for other required certifications for new and emerging technologies.

  • Able to distinguish between all colors; able to work at heights of 20-30 feet; able to work from ladders, platforms or poles; able to lift 50 lbs. from ground level to chest height.

  • Able to lift carry a ladder (75 lbs.) a distance of 50 feet extend ladder to the maximum height, brace it on side of pole or building, lower and return it to its original position on vehicle.

  • Must have the ability to work with minimal supervision

  • Must possess an acceptable performance, attendance, safety and driving record

  • Must be available to work overtime and accept call-outs.

  • Must have good oral/written communication skills

  • Experience interacting with customers and performing in sales incentive programs

Preferred Qualifications:

  • Current certifications in Cisco, Nortel/Avaya, or current product line offerings

  • Experience with Contact Center, Call Pilot, Unity, and Call Manager

  • Microsoft Office experience (Word, Excel, PowerPoint, and Visio)

  • VESTA E911 training

Alternate Location: US-Kansas-Hiawatha

Requisition # : 140812

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.