CenturyLink Complex Translation Technician in Littleton, Colorado
CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.
Analyzes and trouble shoot call processing troubles in various types of telephone switching equipment (5ESS, DMS100, DMS10, C15, AXE, DCO, GTE, and EWSD)
Performs emergency 911 reroutes in 5ESS & DMS100
Update and completed trouble tickets with proper logs notes
Work with various teams to ensure that impacts to the network are repaired in a timely manner
Works varying shifts and hours including weekends and holidays with the possible mandatory overtime, and/or callouts
Keeps work team and managers informed of status on work tasks, problems and obstacles.
At least six (6) months experience within the last five (5) years diagnosing voice trouble and testing in 5ESS, DMS100, DMS10, C15, AXE, DCO, GTE, and EWSD
At least six (6) months experience within the last five (5) years provisioning and maintaining DSO, DS1/T1, DS3/T3, DSL, ISDN and Ethernet circuits or services.
Basic complex translations
Knowledge of specific databases and systems is a plus such as WAFA-C, WAFA-DO, WAFA-DI, TIRKS, LERG, TEMS, and INTAS
Ability to troubleshoot and isolate problems
Ability to multi task under pressure in an ever changing environment.
Superior customer service skills and the utmost professional demeanor when dealing with customers both external and internal.
Prefer experience with Titan 5500, Dacs IV, Dacs II, DS1, EdgeLink Mux TL1, Widebank 28 Mux, and Fujitsu equipment FLM-150, 4500, 4100
Prefer experience with DMS100, DMS10, 5ESS, AXE, C15, DCO, GTE, and EWSD
Systems and working experience within NMA, WFA, OTTO, TTI, Access7, Sentinel, Tektronix
Alternate Location: US-Colorado-Littleton
Requisition # : 141119
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.