CenturyLink Senior Engineer in Littleton, Colorado

CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.

Job Summary

CenturyLink Network Management Service is a complete and fully integrated product suite designed to provide customers comprehensive out-tasking of part, or all, of their data network. Customers can focus on their specific business needs and core competencies, while CenturyLink manages their data network. CenturyLink Network Management Service brings inherent out-tasking advantages to the customer, such as lower network costs and minimized personnel complexities, as well as continuously updated technology and policies. Enterprise customers can be confident that CenturyLink is effectively and efficiently managing their data network. This position performs direct support for multiple growth potential products including SDWAN, iQ+ and DCI 1.0/2.0.

Job Description

  • Performs engineering work and design implementation relating to Network Management Service maintenance functions.

  • Includes participation in the development of plans and schedules, evaluation and modification of configurations on customer premise equipment ranging from small routers to large optical switches.

  • Involved mainly with monitoring and responding to proactive alarms and customer direct support calls.

  • Analyzes equipment and establish operating data.

  • Handles moderately complex engineering assignments. The requisite level of technical knowledge regarding network design is greater than that expected of Sales Engineers.

  • Helps customers and account teams move smoothly from concept to implementation by helping to determine and develop the information needed to execute quickly and professionally.

  • Make some configuration changes in response to customer needs/requests.

  • Interfaces with other CenturyLink departments as a customer advocate to resolve issues.

  • Provides customer with ongoing status updates during trouble resolution activities.

  • Makes recommendations based on customer expectations.

  • Provides guidance to others and is proactive in learning new technologies.

  • Need to be flexible in hours worked and be available for an on-call rotation and on-call back-up.

  • Performs primary support functions for SDWAN. Including providing full end to end support for customer networks and support.

  • Acts as primary contact for iQ+ networking product.

  • This includes full end to end customer agency for iQ+ customers and acts on behalf of the customer in coordinating all repair and configuration activities.

  • Will provide support and interaction for DCI/DCI2.0 customers utilizing CTL Datacenter services. This includes coordinating efforts with Equinix, Microsoft Azure and other datacenter services.

Work Competencies/Abilities:

  • Excellent problem solving ability.

  • Ability to master new technologies quickly.

  • Attention to detail and organization.

  • Tenacity when dealing with difficult problems and ability to multi-task.

  • Works well both independently and in larger cross-functional environment.

  • Excellent verbal and written communication skills.

  • Self-motivated; sets high personal achievement.

  • Need to be flexible in hours worked and available for an on-call rotation and on-call back-up.

Qualifications

Basic Qualifications:

  • Bachelor’s degree in Computer Science, Engineering, a related field, or equivalent experience.

  • 6+ Years applicable engineering experience involving WAN Transport such as: MPLS, ATM/FR, MOE, and/or IP.

  • 4+ Years with a Masters Degree.

  • Expert knowledge of layers 1-3 of the OSI model

  • Working knowledge of layers 4-7 of the OSI model

  • Knowledge of IP routing protocols.

  • Must have exceptional verbal and written communication skills.

  • Previous network management experience with HPNAS, Concord, and/or Visionael, Visio diagrams, eHealth and EMC Ionix a plus.

  • Experience implementing, modifying, and troubleshooting VPN, Firewall, and Remote Access solutions.

  • Understanding of how BGP works.

Preferred Qualifications:

  • CPE hardware certification (CCNA/CCNP/CCIE) with configuration experience with Cisco IOS, Adtran, Juniper and other hardware Vendors.

  • VoIP Experience

  • Knowledge of QoS, specifically for Voice and Video.

  • Expert knowledge of BGP

  • Knowledge of how to advertise and filter Networks within BGP.

  • Experience configuring LLQ, CQWFQ and CAR.

  • How to apply these queuing strategies for Frame-Relay, ATM, Ethernet or DIA connections.

  • Cisco security strategies. Including filtering, using ACLs and Router Firewall Feature-set, setting up SSH, configuring connectivity to RADIUS/TACACS servers.

  • Expert Knowledge of IP Routing Protocols.

  • Configure VPNs’ between Cisco Routers (with or without GRE), Router to PIX, and Router to Checkpoint Firewall. Troubleshoot VPNs’, and determine if working to design specifications.

  • Configure IPSec/ISAKMP.

Alternate Location: US-Colorado-Littleton

Requisition # : 144713

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.