CenturyLink Service Assurance Technician in Littleton, Colorado

CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.

Job Overview:

Power Surveillance

  • Proactively monitor, interpret, analyze and diagnose power and environmental alarms in the central offices. Examine alarm history and patterns. Analyze voltage loads. Determine course of action needed, following appropriate escalation guidelines.

  • Communicate with BRI, WEC, COTs, outside technicians, and emergency response agencies to resolve power and environmental alarms.

  • Issue tickets to have power and environmental alarms cleared.

Switch Provisioning, Surveillance, SS7 Translations and Provisioning

  • Proactively monitor, maintain, and troubleshoot the network switches (including SS7). Conduct routines and/or audits on the switches. Run diagnostic test programs, analyze defects, test, repair and/or maintain various types of switches.

  • Provision, rearrange (either Company- or customer-initiated), and remove links. Verify link design, interacting with other internal departments as necessary. Track status of new T1-related carrier orders. Pre-test the links.

  • Deal with DS0/56 K circuits. Interact with TMC to ensure that the T1s are turned up.

  • Perform Gateway Screening. Translate network to determine the appropriate security level for traffic. Analyze and resolve Gateway Screening and MTP routing errors.

  • Monitor and resolve STP, link, SEAS/TSNAM troubles using NMA, WFA, TIRKS, AcceSS7, TSNAM, vendor documentation, procedures posted on internet, and WFA dispatch. Consult technical support as needed to resolve problems.

  • Provide the “instructions” or rules needed by appropriately equipped switching offices, STPs and SCPs to encode, route and recode SS7 message signal units (MSUs).

  • Utilize AcceSS7 to set up call traces and protocol analysis sessions to troubleshoot network problems.

  • Build STP translations and assign all ports/STs and modems to ensure diversity within the STP. Update and maintain point code assignments.

  • Coordinate cuts for disconnects/adds for changes in the circuit during the maintenance window. Notify appropriate personnel if work during the maintenance window may affect critical circuits.

  • Prepare, distribute and maintain translation databases.

  • Issue work request and initiate dispatch to onsite technicians when physical work/installation is required.

  • Follow up with customers, technicians, or other departmental employees to ensure service affecting work is being or was accomplished by the committed due date.

  • Run loop back tests to pre-test circuits or to isolate trouble within the circuits.

Minimum Qualifications:

  • This is a 24/7 workgroup. Must be able and willing to work any shift to include weekends and holidays.

  • Previous experience with monitoring and troubleshooting network alarms for Switch (5e, Dms, Dms-10, Ewsd, Axe, Dco and Gtd5) Power, SS7 and MOC technologies.

  • Provide immediate notifications and information to necessary groups during service interruptions and jeopardy conditions.

  • Work with various teams to ensure that impacts to the network are repaired in a timely manner.

  • Handle incoming phone calls while still diligently monitoring the network via NMA.

  • Have the ability to prioritize work items under minimal to no supervision.

  • Strong multitasking skills are necessary.

  • Systems and working experience within NMA, WFA, OTTO, TTi, Switch, SS7 and MOC is preferred.

Alternate Location: US-Colorado-Littleton

Requisition # : 140418

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.