CenturyLink Operations Technician 2 in Monroe, Louisiana
CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.
Responsible for day-to-day Network Surveillance for Broadband and Ethernet Services. Support functions entail all technical support for DSLAM/Ethernet alarming, fault isolation, troubleshooting, repair and provisioning support. Work closely with Internal Technical Support and various Field Support Organizations as well Dispatch and Leadership Teams. This is a 24 x 7 environment and you must be able and available to work any and all hours as well as overtime, rotating schedules, weekends, holidays and call-outs as condition of employment, based on the needs of the business.
Knowledge of access DSLAMs, pairgains and BBDLC’s and Ethernet Equipment
Knowledge of Ethernet and DSL maintenance and surveillance processes and procedures for HSI network support
Experience troubleshooting IP, ATM, Ethernet, TCP/IP and OSI Layers 1-3 areas.
Experience with CLI/TL1 commands and GUI troubleshooting
Ability to understand and isolate physical layer problems.
Experience working on complex network troubles and/or maintenance assignments related to network access equipment to resolve trouble tickets.
Logical and analytical approach to troubleshooting issues.
Proven track record with troubleshooting advanced issues and/or providing technical leadership.
Ability to resolve Ethernet and DSL technical escalations on Network outages
Must have good oral and written communication skills
Working TCP/IP knowledge
Experience troubleshooting DSL or Ethernet related issues
High level of customer communication skills and focus.
Monitor all on-going Network impairments to ensure process is being followed and to facilitate the quickest restoration possible
Work well with minimum supervision
Proficiency with Microsoft Office Suite and Remedy are desired.
2 or more years related work experience in voice and/or data repair
Telecommunication experience (highly preferred HSI and network elements)
College degree, technical certification or relevant experience without a degree and 2 or more years related work experience in voice and/or data repair.
Ability to remain flexible in the face of change
Able to perform in a very stressful environment
Working Knowledge of Calix E7/C7, ALU7750, Fujistsu 9k, Lucent Stinger’s, ADTRAN TA3000 device.
Alternate Location: US-Louisiana-Monroe
Requisition # : 139325
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.