CenturyLink Senior Sales Engineer in New York, New York
CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.
CenturyLink Technology Solutions (CTS), which operated as CTS until Jan. 21, 2014, delivers innovative managed services for global businesses on virtual, dedicated and colocation platforms. With deep IT infrastructure experience and an advanced network at the foundation, CenturyLink Technology Solutions services are enhanced by flexible automation and customization choices, enabling enterprises to focus on business results and advancements for their customers. CenturyLink Technology Solutions accolades include being named the No. 2 retail colocation provider by Synergy Research Group and Frost & Sullivan and earning cloud and managed hosting leadership recognition from leading industry analyst firms.
CenturyLink Technology Solutions is an operating segment within CenturyLink, an S&P 500 company listed among the Fortune 500 list of America’s largest corporations.
Description: The CTS Sr .Solutions Engineer is accountable for technical sales support of all CTS products and services including: Managed Hosting Services, Cloud, Virtualization, Outsourced infrastructure solutions (managed and un-managed), specialized Enterprise application suites. Responsibilities include preparing customer presentations, architectural designs, and bid responses. Solutions Engineers are also responsible for providing technical training for the sales force.
Position Objectives : The overall objectives of the position are:
Provide technical support to help drive revenue through all sales channels
Present CTS capabilities to customers & prospects
Develop & present preliminary technical designs for customer solutions
Provide technical training to the sales teams
Work with Product Management to help drive appropriate product enhancements
Engage Professional Services team to complement customer solutions
Perform consultative, solutions-based design for Internet-centric business clients who desire outsourced infrastructure options to enhance their own technical capabilities
Understand power, cooling and other environmental constraints on a client’s outsourced infrastructure,
Field technical questions from prospects and clients
Determine client requirements for Managed Hosting Services, Cloud, Virtualization, Security, Outsourced infrastructure solutions (managed and un-managed) and specialized Enterprise application suites
Architect and present high and low level designs meeting customer requirements and internal CTS guidelines
Provide consultative services based on prospect’s requirements and available CTS product offerings
Represent CTS technical capabilities to prospective customers and existing customer base, and influence customer expectations according to product and network management capabilities and constraints,
Present CTS proposed solutions in a professional business environment, demonstrating salesmanship
Develop and grow technical knowledge base in Managed Hosting Services, Cloud ,Virtualization, Security, Outsourced infrastructure solutions (managed and un-managed) and specialized Enterprise application suites
Provide post-sale support to installation personnel as needed to clarify service expectations; including providing diagrams, verbal explanation, and written documentation
Present technical training to new and existing sales and Sales Support personnel
Meet and exceed management targets for number of customer contacts, number and complexity of sales opportunities supported, and training completed
Provide technology consulting for internal contacts in Product Management and Marketing, and translate prospective customer requirements into recommendations for new or enhanced products and features,
Ensure compliance with all Policies and Procedures
Attend company and regional meetings as required, maintain peer relationships and understand and utilize company resources
An understanding of the sales process
Proficient with common office applications, including MS Outlook, MS Excel, and MS Visio
Excellent organizational, interpersonal, and communication skills (oral, written and presentation)
Experience performing needs assessments, and making recommendations based on the discovered needs
Ability to document solution components in a timely manner while ensuring acceptable level of detail, data integrity, and accountability
Ability and willingness to share knowledge and expertise among various organizations within the company
Ability and willingness to take the initiative to facilitate teamwork within the various organizations of the company to serve the customer
Ability to work in a team environment and demonstrate strong problem solving skills
Capability to schedule time with flexibility to handle varying workload, and still meet tight deadlines,
Ability to multi-task and work multiple projects simultaneously.
Desired skills :
Knowledge and at least six year’s experience in Managed Hosting Services, Cloud, Security, Virtualization, Outsourced infrastructure solutions (managed and un-managed) and specialized Enterprise application suites
Knowledge and at least four year’s experience in design of distributed, high availability server-based network computing infrastructures. Storage network experience is desirable.
Knowledge and at least two year’s experience in configuration and support of Microsoft Windows, UNIX, or Solaris operating systems, including remote management.
Knowledge of computer environmental facilities including power distribution, uninterruptible power switching systems, generators, air handling equipment, cabling and cable management systems, fire suppression, and security.
Web application design experience in Microsoft Internet Information Server (IIS), Apache, and Netscape/iPlanet.
Competency Level :
Intermediate level proficiency in the following CTS Solutions Engineering competencies:
Identify Customer Needs
Delivers Added Value to Customers
Build and Propose a Business Case
Makes Persuasive Product/Solution Presentations
Commits Time and Effort to Increase Professional Development
Educates Customers through Structured Methodologies
Education or Equivalent Experience:
Bachelor’s degree in Engineering/MIS/Computer Science/Telecom or equivalent work experience
5-10 years of experience as a Solutions Engineer, Hosting Support engineering for Service Provider in the Enterprise Marketplace.
Alternate Location: US-New York-New York
Requisition # : 146707
Please Note: The following posting is for a Project-Based position with a defined start and end date (limited term). Depending on the project, the term of employment will be between 3 and 24 months. The employment end date will be tied to the project end date (although there is no guarantee of continued employment at any point).
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.