CenturyLink Center Sales and Service Associate in Phoenix, Arizona
CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.
Take the next step to a great career with CenturyLink. Please take a moment to watch this introductory video to learn more about this position.
CenturyLink is the third largest telecommunications company in the United States. The company provides broadband, voice and wireless services to consumers and businesses across the country and advanced entertainment services under the CenturyLink™ Prism™ TV and DIRECTV brands. In addition, the company provides data, voice and managed services to business, government and wholesale customers in local, national and select international markets through its high-quality advanced fiber optic network and multiple data centers. CenturyLink also is recognized as a leader in the network services market by key technology industry analyst firms, and is a global leader in cloud infrastructure and hosted IT solutions for enterprises through Savvis, a CenturyLink company. CenturyLink's customers range from Fortune 500 companies in some of the country's largest cities to families living in rural America. Headquartered in Monroe, La., CenturyLink is an S&P 500 company and is included among the Fortune 500 list of America's largest corporations. For more information, visitwww.centurylink.com.
Regular Full-Time employees are scheduled to work at least forty (40) hours per calendar week for an indefinite period of time.
$12.35 per hour to start with increases every 6 months until reaching the top of the wage scale and opportunity to earn more based on experience.
Unlock the potential to earn $15.95 starting pay per hour, base pay and commission, when you meet 100% of your goal.
Unlimited earning potential, based on performance!
Training will be approximately 6 weeks, M-F; 9 am-6 pm MUST be able to attend entire 6 weeks of training without time off!
Training Start Date: August 21, 2017
Location: Phoenix, AZ
Typical Work Hours: Current hours of operation are 7 am to 6 pm. Mon-Fri. Hours are based on seniority with new hires typically working 9 am-6 pm. Mon - Fri. Mandatory overtime may be required, based on call volumes during normal hours of operation.
Fantastic Medical, Dental, and Vision, offered after 30 days of employment for you and your family!
Paid Vacation - 1 week of vacation after 6 months of employment
Company prepaid tuition program after 90 days of employment
401K Plan with company match
Discounts on CenturyLink Products and Services
Casual, yet professional work environment
"Successful completion of two (2) assessments is required for consideration in this role. You will be sent emails with the links upon completion of your application. Assessments need to be completed as soon as possible so next steps can be considered.”
Receive, listen to and respond to inbound calls from CenturyLink residential customers
Show care to each customer by using patience, attentiveness, willingness to help while being professional and showing respect
Build and maintain strong customer rapport
Perfect the customer experience by providing superior service
Resolve the customer issue on the first call without transfer, while utilizing various support groups via chat or other multi-tasking abilities
Consult with customers to determine their wants, interests, and needs; recommend the best solution to enhance the customers experience, which may include selling additional services or right-sizing services to drive customer loyalty
Advise, consult, multi-task, and problem solve with your customer , which includes complaints and general calls in regards to service, billing, payment and other service related issues
Meet required customer service and sales performance objectives by determining the best customer experience solution on every call
Use various computer systems/screens simultaneously to process sales and service orders
Maintain and improve speed, accuracy and quality results by adhering to standards and guidelines
Update job and product knowledge by participating in educational opportunities
Data entry with speed and accuracy
Required Skills and Abilities:
Ability to meet and exceed monthly sales goals
Quality oral and written communications skills
Strong customer focus
Excellent punctuality and work attendance history
Proficient in multi-tasking within several computer applications and databases
Ability to handle a high volume of phone calls in a structured environment
Must be flexible to work various shifts, including Saturdays, evenings, mandatory overtime and holidays as necessary
Positive attitude with a strong customer experience and sales mindset
Preferred Qualifications :
Prior sales experience in a customer-facing environment or commissioned based position
Experience in an in-bound or out-bound call center environment
Six or more months of customer service experience
Share a room with others performing similar work
Work in a room with continuous noise
Primarily perform work duties sitting or standing at a workstation utilizing a computer and headset for extended periods of time while under fluorescent lights
Work in a structured environment with adherence to firmly scheduled break times
“Other Duties ” Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.”
Alternate Location: US-Arizona-Phoenix
Requisition # : 144733
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/
This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.