CenturyLink Senior Post Sales Engineer in Phoenix, Arizona
CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.
Job Title: Senior Post Sales Engineer
Provides support to an assigned base of larger and more complex business customers, responsible for addressing post-sale network operations and related technical issues. Has detailed knowledge of the customer's network from a design, provisioning and growth perspective. Interfaces with various levels of management and multiple internal work groups and organizations to lead and direct customer service improvements, resolve customer service problems and issues, and act as the primary technical resource to the customer. Generally sought out for input on account strategy by peers and management, and may act as a consultant for sales engineering, network engineering, and product management when the need arises for an out of the box solutions to a customer need. Position also provides specialization in key technologies with CenturyLink qualified training and as required, Advanced Level industry certifications.
Ability to work and be available 24X7 for customer support.
Bachelor’s degree in Engineering or a related field and/or 6 years of equivalent experience.
CPE – A solid understanding of M13s, fiber muxes, high end aggregation, core routers, switches and their applications from local access to the enterprise and WAN environments.
WAN protocols – a solid understanding of network protocols.
Products – A solid understanding of Private Line, ATM, Frame Relay, IP, ISDN and V
Industry Terminology – A solid understanding of the OSI model and principles, and a solid understanding of industry terminology i.e. POPs, COs, muxing, CPE, ILEC, HiCap.
Voice/Data network design principles – A solid understanding of network design to include components end to end. A strong understanding of voice switching technologies and equipment, PBX interconnection, 911 networks and call routing from origination to termination. A solid understanding of Central Office based telecommunication technologies.
LEC Provisioning and Maintenance – In-depth knowledge of basic processes and the management of LEC activities.
Data Services – A firm understanding of IP routing protocols such as RIP, OSPF, NLSP, IGRP, EIGRP, BGP, EGP, IGP and how they are utilized and the impacts they present in the WAN environment. A firm understanding of IP addressing/subnetting, including private address space.
Voice Services – A firm understanding of the switched and dedicated networks including VNS dial plans and basic strategies in their application within the network. A good working knowledge of inband/OOB signaling protocols and SS7 network and routing.
Network Capacity planning – Identify and make recommendations for capacity augments where necessary.
Trouble Isolation Procedures.
Work with customer and CenturyLink operations technicians to identify when loopbacks are present as well as when they may be necessary to fault isolate or temporarily restore services.
Able to identify and recommend test methods used to assist in trouble resolution of DS-1 and above services.
Basic Non-Technical Qualifications:
Strong analytical, decision making, problem solving, negotiation, communications (oral and written), organizational, project management, team work and presentation skills to lead and influence customer and cross- functional teams
Ability to work autonomously on multiple projects and associated deliverables while maintaining strong customer focus
Proficiency with MS office product suite (Excel, PowerPoint, Word)
Valid Driver’s License and satisfactory driving record
Alternate Location: 139523
Requisition # : 139523
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.