CenturyLink Solutions Architect (Managed Hosting/ Cloud) in Singapore, Singapore

CenturyLink (NYSE: CTL) is a US$18B global communications and IT services company that powers the needs of 98% of Fortune 500 companies. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services.

Purpose of Position:

The Solutions Architect provides Top in Class Sales Engineering and Architectural support for complex, high performance, and Hybrid IT solutions including Public and Private Cloud Computing, Datacentre, Managed Services Solutions, and MPLS Networking. They are the clients trusted advisor whom is responsible for helping architect and design a solution that achieves the client’s business needs and goals. The Solutions Architect is responsible to provide consultative technical expertise throughout the sales cycle which includes the preparation and presentation of designs, bids, and proposals.

Position Summary:

  • Perform consultative, solutions-based design for business clients who desire outsourced infrastructure options to enhance their own technical capabilities

  • Pre-sales design and implementation expertise in Enterprise/WAN service integration,

  • Determine client requirements and provide designs for Managed Hosting Infrastructure, Cloud, Virtualization, Storage, Internet connectivity, security

  • Field technical questions from prospects and clients

  • Understand power, cooling and other environmental constraints on a client’s outsourced infrastructure

  • Provide consultative services based on prospect’s requirements and available product offerings

  • Represent CenturyLink Business technical capabilities to prospective customers and existing customer base, and influence customer expectations according to product and network management capabilities and constraints

  • Present CenturyLink Business proposed solutions in a professional business environment, demonstrating salesmanship

  • Provide post-sale support to installation personnel as needed to clarify service expectations; including providing diagrams, verbal explanation, and written documentation

  • Present technical training to new and existing sales and Sales Support personnel

  • Meet and exceed management targets for number of customer contacts, number and complexity of sales opportunities supported, and training completed

  • Provide technology consulting for internal contacts in Product Management and Marketing, and translate prospective customer requirements into recommendations for new or enhanced products and features

  • Ensure compliance with all Policies and Procedures

  • Attend company and regional meetings as required, maintain peer relationships and understand and utilize company resources

  • Work on opportunities within assigned region to meet RSD and MD objectives and targets

  • Development of SE colleagues. I.E. – deal coaching, training sessions, mentoring programs

  • Consistent track record of driving Managed deals toward closure and seeing them smoothly through the CenturyLink Business process

  • Drive and instill solution best practices across regional team

Position Objectives:

  • Function as thought leader - can demonstrate industry segment knowledge on how technology has solved real world Client needs and challenges

  • Able to establish a business need, through Client dialogue, or take an already established Client business need and map this onto functional and non-functional requirements which would drive any service proposal

  • Build technical relationships within Clients either from the initial engagement for new business or in established Clients. Ensure that the technical relationship includes other parts of the CenturyLink business

  • Understand our Client’s position, industry, how they differentiate themselves in their market. Leverage CenturyLink capabilities to architect solutions that help our client’s business grow, enter new markets, save cost, or mitigate risk

  • Understand our full range of capabilities are across the full range of the portfolio and leverage all capabilities to generate value for our client’s and in return win our client’s business

  • Evangelize new capabilities that CenturyLink have announced and the potential applications that may help the Client either make more money, save money, or mitigate business risk

  • Qualify all opportunities in partnership with the Sales Representative who is accountable for the Client ensuring the increasing accuracy of forecasting by the Seller and driving the Best Case and Commit conversation rate to 25%

  • Provide technical training to the sales teams and SE team, mentor Solutions Engineers, and share knowledge

  • Provide technical support to help drive revenue through all sales channels

  • Develop & present preliminary technical designs for customer solutions

  • Set and Achieve appropriate expectations to internal and external clients on all deliverables

Minimum Requirements:

  • Complete understanding of the sales process.

  • Good face-face customer interaction skills.

  • Excellent knowledge in Public Cloud, Private Cloud, VMware and other virtualization technologies

  • Experience in SAP Basis, HANA will be added advantage

  • Preferably with Financial industry background

  • Proficient with common office applications, including MS Outlook, MS Excel, and MS Visio

  • Excellent interpersonal, and communication skills (oral, written and presentation)

  • Excellent organizational skills - able to work on multiple opportunities for multiple Clients simultaneously.

  • Experience performing needs assessments, and making recommendations based on the discovered need

  • Ability to document solution components in a timely manner while ensuring acceptable level of detail, data integrity, and accountability

  • Ability and willingness to share knowledge and expertise among various organizations within the company

  • Ability and willingness to take the initiative to facilitate teamwork within the various organizations of the company to serve the customer

  • Ability to work in a team environment and demonstrate strong problem solving skills

  • Capability to schedule time with flexibility to handle varying workload, and still meet tight deadlines

  • Knowledge in packet, frame, routing and/or cell switching technology

  • Familiarity with System and Network Management systems, tools, processes and procedures

  • International telecommunications design, installation, or technical support Co-location and managed hosting services design and support

  • Experience in sales, marketing or consulting

  • Additional duties as directed by the Director of Solutions Engineering.

  • Bachelor’s degree in Engineering /Computer Science/Telecom

  • 4 - 6 years’ of experience as a Sales Engineer, Hosting Support engineer for a Service Provider in the Enterprise Marketplace, or related operational engineering role.

Preferred Requirements

  • Knowledge and at least 4 years’ experience in Managed Hosting Services, Public and Private Cloud, Virtualization, Outsourced infrastructure solutions (managed and un-managed), specialized Enterprise application suites.

  • Knowledge and at least 2 years’ experience in design of distributed, high availability server-based network computing infrastructures. Storage network experience is desirable. HP and Sun experience preferred.

  • Knowledge and at least 2 years’ experience in configuration and support of Microsoft Windows, UNIX, or Solaris operating systems, including remote management.

  • Knowledge of computer environmental facilities including power distribution, uninterruptible power switching systems, generators, air handling equipment, cabling and cable management systems, fire suppression, and security.

  • Web application design experience in Microsoft Internet Information Server (IIS), Apache, etc.

  • Preferred knowledge: Oracle, Microsoft SQL, Cisco, Juniper, and Checkpoint.

Success Measurements:

  • Conversion Rate of > 25%

  • Bookings Performance of 100% of Target

  • Expectation management (internal and external); NPS scores