CenturyLink Dispatch Specialist in Sioux Falls, South Dakota

CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.

Job Description

Dispatch Specialist

Do you have strong organizational and problem solving skills? Do you like working in a fast paced environment and meeting the changing needs of your business and customers?

Then CenturyLink wants to talk to you!

Attractive pay and benefits, a fun and flexible work environment, and incredible advancement opportunities are just a few of the rewards of joining our winning team:

  • Automatic increases every 6 months!

  • Health benefits package after 30 days of employment

  • Attractive 401K company match

  • Prepaid college tuition program

  • Health incentives and fitness reimbursement annually

  • Casual dress work environment

Responsibilities:

  • Monitor workflow and load to qualified technicians, evaluating and reassigning work as needed.

  • Provide updates and status information on the progress of work, escalating as appropriate.

  • Read and analyze service orders and repair tickets ensuring they are processed accurately.

  • Work with other departments to facilitate completion of orders and proper processing.

  • Communicate with residential and/or business customers on appointments and order/repair status.

  • Respond to incoming calls and chats to maintain appropriate service levels.

  • Ability to work varying shifts and hours including possible mandatory overtime and holidays.

Basic Qualifications:

  • Ability to work varying shifts and hours including possible mandatory overtime and holidays.

  • Position requires customer contact and the ability to effectively communicate over the phone with customers to assess and evaluate customer needs in an efficient and successful manner.

  • Proven ability to work with internal and external customers.

  • Demonstrated interpersonal communication skills for communicating CenturyLinks' products and services to customers.

  • Basic PC skills in a Microsoft Windows environment

  • Strong written and verbal communications skills.

Preferred (but not required) Qualifications:

  • Minimum of 6 months experience in customer support and/or call center environment

  • Background in technical support of consumer products and services.

144719, contact center, call center, customer service

Alternate Location: US-South Dakota-Sioux Falls

Requisition # : 144719

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.