CenturyLink IT OPERATIONS TECHNICIAN 2 in Town And Country, Missouri

CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.

Job Summary

The IT Operations Technician 2 (Network Security) role is part of the CenturyLink Global Operations Center Organization specializing in Data Center Network, Firewall and Application Distribution. Responsibilities include design, standards validation, technical documentation, training, troubleshooting and problem resolution.

Job Description

  • Achieve Time to Repair Targets

  • Increase Client LoyaltyEssential duties:

  • Monitor the NetCool browser to provide proactive support for our clients and infrastructure.

  • Orchestrating clients changes and calls and communicating a schedule to the team.

  • Work independently and or engage team members

  • Perform hands-on configuration and troubleshooting of networking and network security components

  • Respond swiftly within committed SLA time to onsite network troubleshooting requests issued

  • Perform daily network health check monitoring and routine network preventive maintenance

  • Creation and initial analysis of problem records to reduce incidents and improve quality of service



  • Foundational understanding of core network concepts such as the OSI model.

  • Conceptual understanding on internetworking technologies likes VLAN, STP, and Routing Protocol (BGP, IGRP, EIGRP, and OSPF)

  • Strong customer service skills.

  • Must have excellent teambuilding and communication skills.

  • Strong inter-personal, communication and organizational skills

  • Motivated to contribute and do what it takes to get things doneEducation or Equivalent Experience:

  • Minimum 1 year IT experience working with customers.

  • 5 years experience in an IT environmentFour years college degree or equivalent experience

Alternate Location: US-Missouri-Town And Country

Requisition # : 152415

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.