CenturyLink Solution Design Coordinator in Town And Country, Missouri
CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.
The role of the Analyst II (Solution Delivery Coordinator) is to manage the implementation activities for client solutions. As an Analyst, you will manage the implementation of multiple projects requiring the coordination of technical teams that provision and implement client solutions. You will also function as the single point of contact in which clients will interface with CenturyLink (CTL) through the implementation lifecycle.
Manages IT implementation projects for small to medium-sized IT solutions. Project management duties include interpreting technical requirements, conveying work plan tasks to technical personnel, provisioning equipment, and communicating solution status to clients.
Inspects technical design documents for standard IT solutions. Ensures that minimum requirements are met to start up and complete the implementation lifecycle – from validating requirements to provisioning and coordinating build activities, and closing the project via client signoff. This includes following the defined protocol when needing to cancel orders or place orders on hold when requirements are not met.
Plans and facilitates kickoff meetings involving 2-3 stakeholder groups. This activity involves allocating CTL engineering and technical resources and reviewing simple technical documents with stakeholders regarding mid-sized solutions.
Plans and facilitates multiple client-facing meetings involving 6-8 technical experts. This activity involves allocating CTL engineering and technical resources and reviewing simple technical documents with stakeholders to review and plan work effort for large, complex solutions.
Manages client expectations by educating clients on streamlined implementation activities, communicating solution status via prescribed communication milestones and form letters.
Documents project information for small-medium size projects. This involves recording implementation activities and miscellaneous notes in CTL business applications in a manner that provides ample information needed to ensure a seamless client experience across all CTL functions.
Associates degree or equivalent education and relevant experience
3-5 years related experience in specific area or equivalent
May require technical certification
Exhibits a proactive work approach by applying basic project management processes as a means to consistently meet project deadlines
Ability to quickly solve IT problems inherent in implementation solutions
Previous experience managing small projects or ability to exhibit project management fundamentals
Demonstrated project management skills; must have experience in establishing timelines, detailed reports and executive summaries
Ability to manage projects to completion, and to provide status and escalation throughout the project process
Must be proficient in Microsoft Excel, Visio and Word
Strong analytical, communication (oral and written) and multi-tasking skills are a must
Ability to communicate project needs to internal and external teams/vendors
2-3 years of experience in managed hosting, telecommunications or other relevant industry
Knowledge of CTL products and processes
Associates or Equivalent
Bachelors or Equivalent
Alternate Location: US-Missouri-Town And Country
Requisition # : 145822
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.