CenturyLink Technical Service Engineer - Hosting in Town And Country, Missouri
CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.
The Hosting Technical Service Engineer is a regionally based member of a 24x7 global team of dedicated Senior Engineers with peer positions in the US, EMEA and APAC regions sharing on-call duties related to off-hours escalations. The successful candidate will be capable of meeting demands for timely customer facing feedback on on-going escalated issues, root cause reports and will drive internal technical teams towards the effective and efficient operations activities as assigned by regional or global mgmt. The ideal candidate will have extensive operational experience in financial market data infrastructure systems and will have a broad understanding of networking technologies which support it.
This position is for a Weekend Shift – Fri/Sat/Sun
Minimum Qualifications :
Previous Operating Systems support experience in enterprise, IT, or service provider environment
Hands on experience with the following:
Experience diagnosing complex issues through packet capture analysis (Wireshark, tcpdump, snoop, Sniffer Pro)
Linux Systems (Red Hat Enterprise Linux 5 and 6, Solaris 10)
Windows Server Systems (Windows 2003 /2008)
Knowledge of Shell scripting/Perl/Expect/Powershell and/or other scripting languages.
Hardware and firmware exposure in a physical systems environments (HP, Sun)
Support and analysis of firewall and security technologies (IDS,IPS,)
Virtual and physical security technologies (ie. Cisco ACE/FWSM, ASA, IP tables, ACL, Fortigate, etc.)
Familiarity with the following
Layer 2 and 3 networking technologies (Cisco, Juniper, and Alcatel devices) as well as configuring and troubleshooting VRFs and VLANs.
Expertise with MPLS (Multiprotocol Label Switching)
Expertise with the following protocols
Routing Protocols (BGP, OSPF, EIGRP, RIP)
Multicast protocols (PIM, IGMP, MVPN)
Support expertise of System Load balancers (F5, Cisco ACE, Inkra)
A commitment to delivering a superior customer experience through direct interaction with customers during support and change management
Technical certifications in areas of expertise (Cisco, Juniper, Alcatel)
Ability to quickly adapt to advancing technologies and procedural changes
Proven incident and problem solving (troubleshooting) skills with an emphasis on a timely resolution
Ability to coordinate and communicate effectively with other technologists and business partners to maintain high service levels in a demanding environment
Ability to work well in team environment
Excellent verbal, written and analytical skills
Familiarization with ITIL guidelines and practices
Project Management experience
Masters or Equivalent
Bachelors or Equivalent in Computer Science or Electrical Engineering
Alternate Location: US-Missouri-Town And Country
Requisition # : 145511
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.