CenturyLink Associate Solutions Engineer in Winnersh, United Kingdom

CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.

Job Summary


Job Title

Associate Solution Engineer (Graduate)

Reports to

Solution Engineering Manager


Global Sales


Winnersh, Berkshire

Our Company

CenturyLink is a global IT solutions leader that powers the needs of businesses of all sizes through our hybrid IT services including public and private cloud, data centre colocation, managed hosting and network services.

In Europe, we work with leading brands, such as Cancer Research UK, easyJet, Euromoney, ASDA, Selfridges and STA Travel. Every day we help our clients to deliver agility, innovation and speed to market for their businesses. Every minute they harness the scalability and economics of cloud-based technologies.

An S&P 500 company, CenturyLink is included amongst the Fortune 500 list of America's largest corporations, employing over 48000 people worldwide with operating revenue in excess of 17 billion dollars.

Our Vision

To improve lives, strengthen businesses and connect communities by delivering advanced technologies and solutions with a professional, honest and personalised service approach. Together we will be the Infrastructure Solutions leader in our market space.

Purpose of Position:

The Associate Solution Engineer (ASE) will be responsible for the realization of the customer's design / service requirements. The ASE will support the “Rapid Quote” process to validate the commercial design and then work with the client to complete the gathering of the technical data to fulfil the client's desired solution. The ASE will have in-depth and working knowledge of the CenturyLink products and reference architectures. They will provide a technical owner from sales to support Rapid Quote orders. The Associate Solution Engineer will also have working knowledge of Public Cloud Platform (Azure and AWS) with the ability to deliver infrastructure through APIs.

Job Description

  • Position Summary:

  • Provide a quality solution with a 1 st time success rate that is within the set target

  • Provide a quality solution within the target SLA

  • Act as an escalation point to efficiently resolve any design related issues for Rapid Quote orders

  • Work with customer to complete gathering of technical data required to implement the solution

  • Provide completed service design package including all required documentation

  • Act as an escalation point to resolve design related issues

  • Ensure solution can be built and installed to meet the customer’s needs

  • Obtain training of new product and technologies to be able to consult clients on their solution

  • Have a working knowledge and use industry best practices for the technologies supported

  • Interface with other organizations to improve and implement processes, procedures and automation

  • Provide quote submission, validation, and approval

  • Demonstration of products to a set script

  • Knowledge and interest of delivering infrastructure as code

  • Minimum Requirements: The Associate Solution Engineer should possess:

  • Knowledge of industry best practices for supported technologies

  • Strong inter-personal, communication and organizational skills

  • Exceptional customer service and relationship building experience

  • Highly motivated to contribute to ensure a success of the implementation

  • Knowledgeable in security practices and strategies

  • Preferred Requirements

  • Knowledge of dynamic routing protocols (OSPF/BGP/RIPv2,EIGRP) and basic routing

  • Knowledge of ATM, Frame-Relay, MPLS.

  • Previous experience working designing network & Hosting solutions

  • Industry standard certifications (CCNA, JNCIA, MCSE, RHCE, etc)

  • Knowledge of industry best practices for support technologies

  • Knowledge of DNS, SMTP, NTP

  • Knowledge of Storage & Backups

  • Knowledge of load balancing (A10/F5/Cisco)

  • Knowledge of FW, VPN & SSL acceleration

  • Knowledge of one or more of the following:

  • VMware; ESX Server (5.5 and up); Redhat 6\7 or other Linux operating systems

  • Windows Server; Microsoft IIS, MS SQL server, and .NET application servers; Management of applications in a .NET environment; Windows Clustering; and Working knowledge of Active Directory

  • Bachelor’s degree or equivalent experience

  • Previous experience within a complex IT environment


Behavioural Competencies

We are committed to attracting skilled employees, but importantly employees who echo the standards, ethics and culture that underpin our vision and strategy. This means you will have the integrity and drive to do the "right thing", not just the "easy thing". You will be effective in working with teams of people with shared goals. You will be committed and decisive, prioritising effectively, and maintaining a clear focus to stay the course. With your energetic, positive approach you will deeply understand the importance of your colleagues and peers.


Bachelors or Equivalent

Masters or Equivalent

Alternate Location: UK-Berkshire-Winnersh

Requisition #: 156223

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know

We are committed to providing equal employment opportunities to all persons regardless of race, religion, colour, sex, age, disability or sexual orientation or any other status protected by local or national law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. We participate in the A-Check Pre-employment Screening Program or the Electronic Employment Verification Program, depending on location.

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/