CenturyLink SOLUTIONS MANAGER in Winnersh, United Kingdom
CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.
Job Description :
Develops, maintains and manages international relationship with large, high profile Global customer from the operational to executive levels throughout the organization
Actively engages and coordinates with large, high profile Global customer and Sales teams, providing white glove support and ensuring superior service levels are maintained. Leads customer specific quality improvement plans as documented and identified in the Service Plan
Responsible for attainment of revenue objectives and service quality objectives relative to the customers international orders
Responsible for input to and execution of account plans while leading and managing the development of the Service Plan segment for the overall international Account Plan
Actively works and coordinates activities in support of sales, with numerous teams that support the provisioning, design, installation and billing of sales to this large global customer.
Interacts effectively as a team member to support achievement of sales objectives
Makes accurate and timely decisions based on customer needs and business requirements
Contributes to the attainment of revenue objectives by managing orders from the sales stage through to accurate billing and revenue recognition
Represents CenturyLink to multiple departments and levels within the Account, by understanding how CenturyLink’s products meet their goals
Highly technical to ensure fluid orders, installation and overall project management in support of customers
Knowledge of legacy and local service products including technical understanding of these services
Assess customer needs and desires and suggest solutions and alternatives; this may involve product offerings, or improved ways of conducting business between CenturyLink and the customer
Escalates proactively within interdependent departments to accomplish assigned responsibilities.
Qualifications & Skills:
2+ years of experience supporting customers as it pertains to telecommunications products and services
Experience supporting a sales team and/or sales support team in the area of Telecommunications solutions to include facilitation of proposals, product offering, agreements, contract review and support, and managing customer priorities with company initiative
Intermediate proficiency with internal Service Assurance and Billing processes and systems
Working knowledge and application of CenturyLink (or Industry) network and strategic product set.
Strong interpersonal, communication, customer service, account relationship, time management, organizational and negotiating skills
Ability to work independently as well as in a team environment with others across different disciplines, functions and organizations and driving expedient resolution of customer issues.
Ability to develop long-term business relationships with key decision makers within organizations.
Ability to work closely with the customer and effectively negotiate directly with the customer and negotiate internally on their behalf.
The ability to travel to customer sites.
Proficiency with MS Office (Excel, PowerPoint, Word)
Alternate Location: UK-Berkshire-Winnersh
Requisition #: 140407
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
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We are committed to providing equal employment opportunities to all persons regardless of race, religion, colour, sex, age, disability or sexual orientation or any other status protected by local or national law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. We participate in the A-Check Pre-employment Screening Program or the Electronic Employment Verification Program, depending on location.
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/