CenturyLink Technical Service Engineer - Storage in Winnersh, United Kingdom
CenturyLink (NYSE: CTL) is a global communications, hosting, cloud and IT services company enabling millions of customers to transform their businesses and their lives through innovative technology solutions. CenturyLink offers network and data systems management, Big Data analytics and IT consulting, and operates more than 55 data centers in North America, Europe and Asia.
Technical Service Engineer - Storage
CenturyLink is a global IT solutions leader that powers the needs of businesses of all sizes through our hybrid IT services including public and private cloud, data centre colocation, managed hosting and network services.
In Europe, we work with leading brands, such as Cancer Research UK, easyJet, Euromoney, G4 Security and Universal Music. Every day we help our clients to deliver agility, innovation and speed to market for their businesses. Every minute they harness the scalability and economics of cloud-based technologies.
An S&P 500 company, CenturyLink is included amongst the Fortune 500 list of America's largest corporations, employing over 48000 people worldwide with operating revenue in excess of 17 billion dollars.
The Hosting storage department is accountable for all storage support for CenturyLink managed hosting storage systems, Comprising of Incident Management, Change Management, Request Fulfilment and interacting closely with Problem management.
The Technical Service Engineer (TSE) is responsible for leading the technical relationship of one or more CenturyLink clients. They will provide superior support to a subset of CenturyLink Clients in a complex network and/or hosting solutions environment. The TSE will review, approve and execute change requests to ensure successful change management. They will troubleshoot storage systems and SAN switch incidents to provide the maximum availability and optimal Mean Time To Repair. The TSE will be responsible for ensuring a positive Client relationship. They will ensure the Operations Center has all documentation necessary to understand and support their clients
The role will be working on a shift pattern from Monday to Friday. The hours worked are a standard 8 hour day anytime between the hours of 7:00 AM and 7:00 PM.
Identify, resolve, and/or escalate storage issues according to procedural documentation and training
Creative problem-solving to identify the source of problems
Create or update documentation including network diagrams, procedures, and policies to ensure consistent support of Client environments
Through Client consultation, realize growth opportunities for production Client environments.
Provide guidance to adjacent support tiers to assist in resolution of complex network, system and security incidents
Provide and obtain timely updates to/from relevant parties (internal and external)
Partner with the Problem Management Center to reduce re-occurring incidents
Review system and network configurations with Service Delivery to ensure successful implementation of services into production
Other duties as assigned
HP 3PAR Product Line
· V400/V800 model series
· T400/T800 model series
NetApp Product Line
· 3xxx, 6xxx, and 8xxx model series
· Clustered Data OnTap (CDOT)
· Snap feature set
Brocade Product Line
· DCX, 62xx, 85xx model series
FalconStor Product Line
· FalconStor Network Storage Server
Previous storage operations support experience in enterprise, IT or service provider environment
Experience diagnosing complex issues vendor specific capture analysis
Hands on experience with a subset (but not limited to) the following technologies:
A commitment to delivering a superior Client experience through direct interaction with Clients during support and change management
Ability to quickly adapt to advancing technologies and procedural changes
Proven incident and problem solving (troubleshooting) skills with an emphasis on a timely resolution
Ability to coordinate and communicate effectively with other technologists and business partners to maintain high service levels in a demanding environment
Ability to work well in team environment
Excellent verbal, written and analytical skills
Experience with Shell/Perl/Expect/Powershell and/or other scripting languages and/or web development technologies like HTML, XML, Java
Familiarization with SAS-70 and ITIL guidelines and practices
Technical certifications in areas of expertise (3PAR, NetApp, Brocade, EMC, HDS, etc)
Project Management experience
Certificates of training in associated fields/equipment
Alternate Location: UK-Berkshire-Winnersh
Requisition #: 132727
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know
We are committed to providing equal employment opportunities to all persons regardless of race, religion, colour, sex, age, disability or sexual orientation or any other status protected by local or national law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. We participate in the A-Check Pre-employment Screening Program or the Electronic Employment Verification Program, depending on location.
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/