CenturyLink NETWORK TECHNICIAN in Yuma, Arizona
CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.
Installs, tests and maintains private and switched services, and applications for individual residential and business customers. Such services and applications include analog, data, sub-rate and high speed digital, DSL
Reviews, analyzes, updates, and interprets work orders, circuit diagrams, word documents, schematic drawings, engineering work prints, OSP (Outside Plant) maps, equipment drawings, company records, technical manuals and other source documents to obtain specifications for installation and trouble isolation purposes.
Follows standard practices.
Resolves issues to insure service is installed/repaired by committed date/time.
Receives service orders, worksheets (detailed diagrams describing nature and location of equipment to be installed or repaired) and repair tickets from supervisor, or other designated employees and performs specified work.
Conducts tests associated with the installation and repair of individual circuits. Resolves customer issues and problems, insures customer satisfaction; insures service is working to specifications. Contacts control and/or dispatch centers or other designated employees during tour for other assignments.
Analyzes service orders and trouble tickets for accuracy and completeness, verifies critical dates, commitments, facility and equipment assignments, reasonableness of test results and conformity of circuits to established tolerance criteria.
Utilizes various testing devices such as frequency and data signal generators, transmission measuring sets, volt-ohm-meters, software programs, while installing and maintaining equipment, services and applications. Uses test equipment and/or coordinates testing of customer lines with others including company and customer personnel, as well as with the assistance of the control and/or dispatch centers.
Repairs, maintains, splices and performs conformance testing of subscriber line, carrier’s plant and/or fiber optic plant.
Joins repairs and rearranges cable conductors in utility holes.
Makes necessary test for gas before entering utility hole..
All other duties as assigned
Basic electricity knowledge (through classes or on the job related training) including: reading & interpreting circuit diagrams, equipment drawings, & technical manuals, AC/DC usage and measurements.
Experience working in teams or alone problem solving, coordinating testing and troubleshooting customer lines or toll lines.
Experience working independently with little supervision.
Experience meeting work deadlines.
Customer Service experience face-to-face and over the phone.
Ability to use a laptop as a testing and diagnostic tool.
Knowledge of hand tools, power tools, and test equipment such as Tberds, laptop, HST 3000, 965 DSP, Sidekick, Volt-ohm meter, oscilloscopes, transmission measuring sets or comparable testing equipment..
Valid drivers license and safe driving record at all times.
A minimum of twenty four months experience within the last five years with these skills:
Utilizing test equipment such as Laptop, , and HST 3000
Experience in connecting color coded wires and cables to terminals, attaching or detaching various kinds of hardware to wires, cables and buildings.
Experience in working on a computer in Windows based systems and Microsoft Outlook.
Working aloft on ladders
Other Requirements of Job:
Work shifts are determined by seniority and may include pager duty, weekends, and late or overnight shifts.
Ability to perform strenuous physical activities including, but not limited to lifting and/or moving up to 100 pounds.
Requires state drivers license and current satisfactory driving record.
Works outside in all weather conditions.
Works inside customer businesses.
Works in confined spaces including controlled environment vaults and utility holes.
Please take a moment to view this video about CenturyLink Technicians: https://vimeo.com/34623506
Alternate Location: US-Arizona-Yuma
Requisition # : 140034
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/
This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.