CenturyLink Customer Service Technician in Asheboro, North Carolina

About CenturyLink

CenturyLink at http://www.centurylink.com (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Job Summary

We have an immediate opening for a Customer Service Technician to install telephone plant facilities and high-speed internet at customer premises according to specifications directed and established by CenturyLink procedures. Also to maintain, expand, replace and repair all plant facilities and subscriber apparatus required to provide service to customers. This position interacts directly with CenturyLink customers.

Posting Date: 8/10/18

Closing Date: 8/18/18

Full-Time Temporary: will be scheduled to work a minimum of thirty (30) hours per week. Eligible for Medical coverage after 90 days at premium contribution rates without company subsidy. Will be employed with the understanding that his or her employment will last for a limited period of time, not to exceed six (6) months.

Job Description

  • Perform installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment.

  • Perform maintenance and repair on outside plant facilities.

  • Use a shovel and pick to dig up and bury cable; and may be required to work in manholes or controlled environmental vaults (CEV).

  • Locate buried telephone cables.

  • Observe all safety rules and regulations.

  • Assist other Technical personnel in the performance of their duties when requested.

  • Convey a positive and professional appearance and demeanor when communicating the company’s products and services to our customers.

  • Actively support sales and marketing related activities.

  • Assume all other duties as assigned

Qualifications

  • Job requires specialized advanced vocational skills (generally non-theoretical) acquired on or off the job, typically gained through a combination of education and relevant experience, totaling 4 years post-high school or equivalent.

  • High school graduate or equivalent, an associate degree in electronics, or 2 years work related experience or must have completed 12 college credit hours in computer science or electronics subject to company approval.

  • Possess and maintain valid driver's license and have an acceptable driving record.

  • Accept call-outs and overtime as a condition of employment

  • Satisfactorily complete company schools: AC/DC; Basic OSP, Service Tech Modules 1, 2, 3, Basic Transmission and Noise Mitigation, and Cable Repair.

  • Work aloft from ladders, platforms, poles (with climbers), and bucket trucks; safely lift, carry, set up and secure 75 lb ladder; able to load/transport standard nitrogen cylinder

  • Possess strong analytical and problem solving skills.

  • Possess a good attendance, work and safety record.

  • Work from oral or written instructions with the ability to plan work without direct supervision.

  • Have neat and legible handwriting

  • Possess proficient personal computer operation skills.

  • Must be able to work with internal and external customers

  • Successfully complete the trial period outlined in the labor agreement

Alternate Location: US-North Carolina-Asheboro

Requisition # : 197030

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, creed, veteran status, disability, medical condition, genetic characteristic or information, age, sex, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.