CenturyLink LEAD TECHNOLOGY CONSULTANT - titled Lead Contact Center and UC Technology Consultant in Austin, Texas

CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.

Job Summary

Having broad and deep expertise in Contact Center and Unified Communications. Hands on consulting position that works with client business and technology leaders as well as engineers and vendors. Works on significant client impacting projects that are result oriented and managed to achieve both target metrics and on-time delivery. Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results. Creates formal networks involving coordination among groups.

Job Description

  • Leads both pre-sales and post sales Contact Center and Unified Communication Consulting engagements with Clients and internal CenturyLink teams.

  • Maintains industry level knowledge of key suppliers and capabilities of systems in Hosted and On-Premise deliverable models across industry leaders including Genesys, Avaya, Cisco, InContact, Microsoft etc.

  • Leads client workshops in gathering business requirements and technical requirements. Is able to translate business requirements to technical requirements.

  • Is able to perform Return on Investment (ROI) analysis.

  • Is able to develop Contact Center and Unified Communication architectures. Can develop detailed business and technical requirements across multi-vendor systems.

  • Leads delivery of projects, including overall program management, with responsibilities including gathering requirements from both vendor and development teams to understand system integration, choosing best solution or engaging with development team to build solutions

  • Includes reviewing business and technical requirements with stake holders, creating project documents and deliverables, building strategies, high level design and documenting clients’ current and future state.

  • Gathers, writes and explains technical requirements to vendors, internal development teams, and the client leaders both in technology and the business.


  • Consulting Level Bachelor's degree. Typically with 8+ years of experience

  • Hands on technical and engineering experience

  • Business and Technical Strategy Development

  • In-depth Contact Center and Unified Communications technical/engineering capabilities across industry leading platforms including Cisco, Genesys, Avaya, Microsoft

  • Program Management and Technical

  • Able to communicate with business stake holders and technical stakeholders

  • Sufficient financial background to develop ROI analysis

  • Technical writing

  • Strong tools capabilities with project management tools, presentation tools and document development tools (e.g. Word).



Bachelors or Equivalent in Engineering General or Computer Science

Alternate Location: US-Arizona-Prescott; US-Arizona-Scottsdale; US-California-Los Angeles; US-California-Sacramento; US-California-San Jose; US-California-Santa Clara; US-California-Sunnyvale; US-Colorado-Broomfield; US-Colorado-Denver; US-Florida-Fort Lauderd; US-Florida-Ft Lauderdale; US-Florida-Orlando; US-Florida-Pensacola; US-Florida-Tampa; US-Illinois-Chicago; US-North Carolina-Raleigh; US-Texas-Austin; US-Texas-Dallas; US-Texas-Fort Worth; US-Washington-Seattle

Requisition # : 207586

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.