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CenturyLink Senior Business Analyst in BASINGSTOKE, United Kingdom

About CenturyLink

CenturyLink at http://www.centurylink.com/ (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Job Summary

Working as a member of our EMEA IT Business Analyst team, the Business Analyst will be responsible for identifying opportunities for improvement across all values streams and products. Working within a LEAN framework the business analyst team are responsible for defining opportunities, completing the measure and analysis for improvement. They are also be responsible for control to ensure demonstrable business benefits

Job Description

  • Identify opportunities for improvement across all value streams (quote to cash process)

  • Develop and present against the business value proposition

  • Define and document capabilities and features for improvement (Regional & Global solutions / process, system and data)

  • Provide solution consultancy to the EMEA non-IT business functions on process, system and data improvements

  • Lead workshops, interviews, focus groups and other techniques to effectively understand business problems and user needs within large complex projects.

  • Translate the business problem and user needs into a set of detailed requirements for the solution that align to best practice methodology, with the appropriate use of epics, features, user stories and defined acceptance criteria

  • Ownership from concept to delivery, including benefit realization


  • Experience working within the Telecommunications industry, within a Business analyst / change program management role

  • Be up to date with business analysis tools and techniques such as stakeholder assessment, business process re-engineering, requirements gathering, data modelling, facilitation and presentation techniques.

  • experience with Lean/ Lean Six Sigma (or similar methodologies)

  • experience using Agile PM/Prince 2 (or similar PM techniques)

  • Strong problem-solving & solution design skills

  • Strong influencer and exceptional stakeholder management at all levels

  • Demonstrated ability to manage and resolve conflict with stakeholders

  • Naturally curious / openness to contradictory opinions and flexible in your thinking

Alternate Location: UK-Basingstoke-Redwood; UK-Berkshire-Winnersh; UK-London-Fleet Place; UK-London-London Other; UK-Scotland-Glasgow

Requisition #: 217811

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know

We are committed to providing equal employment opportunities to all persons regardless of race, religion, colour, sex, age, disability or sexual orientation or any other status protected by local or national law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. We participate in the A-Check Pre-employment Screening Program or the Electronic Employment Verification Program, depending on location.

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/