CenturyLink Customer Service Technician - Black River Falls, WI in Black River Falls, Wisconsin
CenturyLink at http://www.centurylink.com (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.
The Customer Service Tech responsibilities include, but are not limited to: The installation, maintenance and repair of telephone on customer premises and cable routes. Install and maintain high speed internet circuits and equipment. Performs tasks necessary for service order and repair activity associated with sealed/unsealed network facilities (copper and fiber) from central office frames to Customer Provided Equipment (CPE) systems. Provides installation and maintenance of voice, video, data, and ancillary equipment and network services. Installs, maintains, rearranges, repairs and removes cables, terminals and other associated apparatus in the outside and inside plant network including underground and air pressure maintenance. Performs coin collection and routine maintenance on all pay telephone and associated equipment/wire. Performs other duties as assigned. Recognizes and conveys potential revenue producing opportunities and other duties as assigned.
Full-Time Temporary: will be scheduled to work a minimum of thirty (30) hours per week. Eligible for Medical coverage after 90 days at premium contribution rates without company subsidy. Will be employed with the understanding that his or her employment will last for a limited period of time, not to exceed six (6) months.
Job requires specialized advanced vocational skills (generally non-theoretical) acquired on or off the job, typically gained through a combination of educations and relevant experience, totaling 4 years post high school or equivalent.
High school graduation or equivalent, an associate’s degree in electronics, or 2 years work related experience or must have completed 12 college credit hours in computer science or electronics is preferred.
Posses and maintain valid driver's license and have an acceptable driving record.
Accepts call outs and overtime as conditions of employment.
Satisfactorily complete, if required company schools, (i.e., AC-DC, Basic OSP, Service Tech Modules, 1,2,3, Basic Transmission and Noise Mitigations and Cable repair.)
Successfully meet physical requirements, work from ladders, platforms, poles (with climbers) and bucket truck.
Safely lift, carry, set up and secure 75 lb. ladders, able to load\transport standard nitrogen cylinder.
Posses strong analytical and problems solving skills.
Posses a good attendance, work and safety record and team player skills.
Work from oral and written instructions with the ability to plan work without direct supervision.
Posses proficient personal computer operations skills.
Must be able to work with internal and external customers.
Alternate Location: US-Wisconsin-Black River Falls
Requisition # : 196327
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/
This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, creed, veteran status, disability, medical condition, genetic characteristic or information, age, sex, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.