CenturyLink Activation Technical Support Specialist I in Broomfield, Colorado
CenturyLink at http://www.centurylink.com (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.
Will provide value to the Network Order Creation and Design group through accurate and timely engineering order generation and circuit design, in support of International network growth and optimization related initiatives.
Responsible for timely engineering order generation and circuit design, in support of International network growth and optimization related initiatives.
Responsible for the coordination functions required to execute optimization/network growth orders generated by planning teams, Including install , disconnect, regroom /change orders.
Good understanding of voice and data NB/BB (DS0/1 and DS3) circuits: point to point, private line and Ethernet.
Efficiently and accurately send Access Service Request to Local Exchange Carriers.
Provide detailed and comprehensive written communication via CORE database
Provide efficient, quality service to both internal and external customers.
Work well with others to achieve common goals and to foster a cooperative climate, as well as to work independently with little supervision.
Complete designated amount of work in a specified timeframe with a high degree of quality, adjusting work assignments or schedules to meet changing work-related priorities or demands.
Efficiently and accurately work with multiple types of information and/or perform multiple tasks simultaneously.
Able to trouble shoot and problem solve any issues preventing service delivery.
Other duties as assigned
Experience with order creation and design of narrowband, broadband and related applications, such as Core, TIRKS, Eflow, NGWM, Coastal and LIMS.
Associate Degree or equivalent education and work experience. Min 3-5 years related experience in Provisioning.
Candidate needs to be very detail oriented and capable of working independently in a production environment.
Experience working on a computer in a Windows-based system and with Microsoft Outlook.
Alternate Location: US-Colorado-Broomfield
Requisition # : 203329
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/
This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, creed, veteran status, disability, medical condition, genetic characteristic or information, age, sex, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.