CenturyLink Change Management Specialist I in BROOMFIELD, Colorado
CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.
A change management specialist provides notification of network maintenance activities and responds effectively to customer inquiries regarding scheduled maintenance under close supervision.
The Main Responsibilities
We provide 7x24x365 support
Must be willing and able to work any shift which could include days, evenings, nights, weekends.
Ability to process and document the life cycle of a network on-net and off-net planned maintenance.
Process assigned workload within established SLAs, focusing on quality assurance.
Work, update, and complete tasks via a ticketing system.
Effectively communicate to keep internal and external customers updated on the status of tasks.
Responds effectively to customer inquiries via email and phone. Ensures customer inquiry is documented and communicated to the appropriate support group. Provides meaningful customer updates as appropriate.
Reviews scheduled maintenance activities which have a direct impact to the connectivity infrastructure that provides products and services to customers for accuracy and policy compliance.
Responsible for notification of network maintenance activities.
Processes notification to external and internal customers with attention to detail for special circumstances. Ensures notifications contain meaningful, customer friendly, non-proprietary information.
Interprets basic telecom information and understand steps required to produce a customer impact list.
What We Look For in a Candidate
High School Diploma or GED or relevant job experience.
Work experience in an administrative capacity, customer service, office procedures, file maintenance, and related knowledge.
Good interpersonal, verbal, and written communication skills
Working knowledge of Microsoft Office software (Microsoft Outlook, PowerPoint, Excel and Word).
Demonstrate the ability to learn thoroughness, attention to detail, organizational skills, and follow-up.
Alternate Location: US-Colorado-Broomfield; US-Colorado-Littleton; US-Georgia-Norcross
Requisition #: 229031
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.