CenturyLink Manager, NETEX Ops Management in Broomfield, Colorado

CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.

Job Summary

Position Overview:

Access Management at CenturyLink is a forward-looking, proactive business domain that maintains control and manages intrinsic risk associated with a multi-billion-dollar annual Network Expense (NetEx) liability. At a high level the primary goal of the Access Management organization is to maintain an efficient network that enables revenue while maximizing profit margin and cash flow. The Access Management (AMO) team utilizes an array of techniques to deliver on this goal.

The Netex Disputes arm of AMO is responsible for auditing and scrutinizing vendor invoicing on telecommunications services delivered to Centurylink. Given the billions of dollars vendors bill Centurylink for said services, it is critical for this disputes team to maintain oversight on the billing and identify defects or anomalies as promptly as possible in the form of disputes. The millions of dollars the disputes team preserve or recover constitute a sizeable portion of the netex savings goal established by the Network Planning and Access Management (NPAM) and Finance leadership teams.

The Netex Audit manager position reports to the Director, Planning in the Disputes team. This manager will lead a team of planners and contractors whose primary focus is on the continued auditing of vendor facility billing and identifying high-quality disputes. This is an important and challenging role for the business; the expectation is that the manager and his or her planners are constantly focused on improving awareness of what is in the netex base and deepening their audit coverage. The netex audit manager and team are also responsible for looking for opportunities to support planned cost initiatives and provide updates to those resources who administer automated queries.

The position requires very strong interpersonal skills, verbal and written communication skills, a high comfort level with dynamically shifting priorities, experience leading telecommunication professionals in the off-net access domain, and a curiosity and willingness to not only solve business problems but identify new business opportunities to increase netex savings and ultimately cash flow. This position includes regular communication and interaction with multiple layers of CenturyLink NPAM and finance leadership up to and including the Senior Vice President layer.

Job Description

Principal Duties and Responsibilities:

  • Build and maintain a high-performance team:

  • Hire and retain talent in the correct roles

  • Set team and direct report performance management goals, monitor progress, and provide monthly feedback

  • Delegate and hold direct reports accountable

  • Empower direct reports to make decisions, act, and take appropriate risk

  • Exemplify CenturyLink’s Unifying Principles (Fairness, Honesty & Integrity, Commitment to Excellence, Positive Attitude, Respect, Faith, and Perseverance)

  • Develop, deploy, and oversee netex audit cost saving strategies to deliver on monthly and annual performance budgets and targets

  • Manage internal and external expectations of financial and operational activities

  • Collaborate with peers, partners, and stakeholders to refine and enhance existing process and/or develop new processes to deliver on business objectives

  • Collect, organize, and analyze data to assess operational process and financial performance

  • Execute on the NetEx dispute operational strategy

  • Maintain a bottom-up, methodical forecast of dispute audit actions and financial impacts

  • Other duties as assigned



  • Bachelor’s degree with 4+ years of professional work experience

  • Minimum of 3 years of work experience in the telecommunications domain

  • Minimum of 2 years of work experience in the access domain

  • Demonstrated capacity to focus and deliver on objectives in a dynamic, multi-faceted, fast-paced environment

  • Prior experience developing and evaluating audit projects/opportunities and measurement methods through statistical evaluation

  • Exceptional ability to work effectively in groups with disparate priorities and operational targets

  • Demonstrated ability to influence and collaborate across organizational (and legacy company) boundaries

  • Excellent interpersonal, verbal and written communication skills

  • Comprehensive command of telecommunication circuit mediums, enabling equipment infrastructure, and access cost structures

  • Strong background in expectation management and forecasting

  • Exceptional analytical skill and business acumen

  • Above average Microsoft Office application skills, specifically in Excel and PowerPoint

  • Team player with a passion for service

  • Prior experience leading others through change


  • Bachelor’s degree fields of study including Engineering, Computer Science, Data Science, Economics, Finance, or Accounting

  • Master’s degree in Engineering or Business Administration or equivalent

  • 3+ years of work experience in the off-net access domain either in a Disputes, Finance, Planning, Project Management, or Carrier Relations role

  • 1 year of work experience in people management

  • Prior experience developing and evaluating complex network performance criteria and measurement methods through statistical evaluation

  • Prior experience developing goals and objectives to drive behavioral patterns leading to desired operational results

  • Demonstrated experience in developing, operating, and optimizing operational processes to deliver on operational and/or financial objectives

  • Prior experience developing business cases to optimize off-net access costs and capabilities

  • Expertise in modeling and sensitivity analysis of telecommunication capability and expense optimization strategies


Alternate Location: US-Colorado-Broomfield

Requisition # : 206383

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.