CenturyLink Manager, Planning in BROOMFIELD, Colorado
CenturyLink (NYSE: CTL) at http://www.centurylink.com/ is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.
The Voice Platform Planning organization at CenturyLink is a team of individuals that plans the growth, optimization, ongoing lifecycle activities, and removals of all network voice network platforms towards a goal of ensuring maximum customer revenue, lowest possible network cost structure, and highest quality voice network. In addition, this organization owns the deployment of new voice and collaboration technologies to support new product and/or more optimal network equipment.
The Manager, Planning position is primarily focused on the ILEC TDM voice switch networks as well as the SS7 networks. This manager is responsible for overseeing a team of 10-15 direct reports and occasional contractors who perform equipment planning support for CenturyLink’s local voice networks and perform equipment/link planning for all CenturyLink’s SS7 network.
The Main Responsibilities
Ensure voice platform capacity requirements are met with the highest quality and most efficient cost structure
Build and maintain a high-performance team:
o Hire and retain talent in the correct roles
o Set team and direct report performance management goals, monitor progress, and provide monthly feedback as well as mid-year and end of year feedback via the formal feedback review processes utilizing peer teams for calibration across organizations. Allocate performance-based budgets as appropriate
o Delegate and hold direct reports accountable
o Empower direct reports to make decisions, act, and take appropriate risk
o Ensure work function volumes and skills are in direct alignment with staffing levels for both current and forward-looking views. Where there is misalignment, put together staffing proposals to leadership
o Exemplify CenturyLink’s Unifying Principles (Fairness, Honesty & Integrity, Commitment to Excellence, Positive Attitude, Respect, Faith, and Perseverance)
- Build and maintain relationships with key stakeholders:
o Internal teams such as A&E, service assurance, regulatory, service delivery, product management, etc
o External teams such as vendors, outside consultants, industry partners, etc.
- Drive network quality and process/people efficiencies:
o Oversees network capacity trends to understand current network capacity concerns, solutions, costs, and recommendations; communicates concerns and issues to the leadership team to help them understand future actions, optimization, network augments, etc.
o Drives discussions with direct reports to identify and resolve process and system issues/inefficiencies
Drive and track key project deliverables to ensure the local and SS7 voice networks are updated, lifecycled, etc to continue to increase quality/remove cost where possible
Remains up to date on the latest industry developments by subscribing to industry journals, attending industry conferences; analyzing competitor products and services; interacting with customers; networking with industry professionals; and remaining flexible & open to change to see where trends are going.
What We Look For in a Candidate
Typically, 6+ years related experience and a bachelor’s degree OR 4+ years related experience with master’s degree.
4 years’ experience with voice networks including switching, traffic engineering, trunking, SS7, VoIP, and voice routing
Demonstrated capacity to focus and deliver on objectives in a dynamic, multi-faceted, fast-paced environment
Exceptional ability to work effectively in groups with disparate priorities and operational targets
Demonstrated ability to influence and collaborate across organizational boundaries
Excellent interpersonal, verbal and written communication skills
Demonstrated strong leadership capabilities including setting vision, accountability, integrity, humility, empathy, coaching, and mentoring
Master’s in Business or MS in Computer Science or Engineering
1+ years’ experience in at least one the following scripting languages: Fireworks, SAP, netbuild, TIRKS
2-3 years’ experience with vendor negotiations
2-3 years’ experience with cost savings initiatives and capital budgeting
Lean/Six Sigma belt certification
Project Management experience with PMI certification
Demonstrated experience in developing, operating, and optimizing operational processes to deliver on operational and/or financial objectives
Alternate Location: US-Colorado-Broomfield; US-Colorado-Littleton; US-Ohio-Dublin
Requisition # : 224574
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.