CenturyLink Operations Engineer in Broomfield, Colorado
CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.
Responsible for applying in-depth knowledge of the network and networking protocols along with excellent communication skills to perform in-depth troubleshooting of all issues that arise. Performs escalated network repair, executes tactical projects, and owns overall network troubleshooting once alerted by the NOC of such events. Responsible for resolving application and network problems. Performs critical function within the network repair process and can ultimately impact the NOC's ability to meet Network Availability and Restoration commitments made to customers. These individuals are primarily driven by projects in the network that require greater attention to detail and management from a more advanced technical resource.
Understands all network technologies, designs and product offerings. Troubleshoots and analyzes complex network designs/issues and provides short/long term resolution plans. Provides technical feedback to engineering concerning design/product changes/enhancements. Performs the responsibilities under a high pressure, short timeline environment, which includes managing and responding to aggressive customers.
Manages mid-range projects with minimal supervision including OPS requirements, document reviews, MOP reviews, software & hardware upgrades, maintenance scheduling, etc.
Evaluates and assigns risk levels for all activities performed on the production networks. Focus is on minimizing customer impact and thorough back-out procedures. Clearly communicates expected impact to customers and/or network in approval statement. Ensures the MOP can be carried out safely regarding workman's protection assurance.
Verifies Methods of Procedures (MOPs) prior to work being scheduled and executed (GCRs) to ensure that planned activities on the operational networks are carried out with minimal disruptions to existing services.
Performs root cause analysis and provides proposed corrective actions. Creates and executes procedures to address corrective actions and resolves chronic failures.
May support field services by writing and developing MOPs when needed.
2+ yrs. Experience
Shift work and On-call flexibility
2-3 years of experience with a BA/BS degree or equivalent education and experience. 10 years’ experience in technical support or engineering role preferred. Advanced computer skills including MS Office Suite, strong verbal and written communication skills strong interpersonal skills, good problem-solving skills, and the ability to work through complex issues, attention to detail. good organizational skills.
Sits five to seven hours per day. May bend, reach, stoop and crouch throughout the day. May occasionally lift and/or move up to 10 pounds.
Alternate Location: US-Colorado-Broomfield; US-Colorado-Littleton; US-Georgia-Norcross; US-Oklahoma-Tulsa
Requisition # : 197934
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.