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CenturyLink Product Manager, Unified Communications and Collaboration in BROOMFIELD, Colorado

About CenturyLink

CenturyLink (NYSE: CTL) at http://www.centurylink.com/ is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Job Summary

CenturyLink is currently seeking a Product Manager within its Unified Communications and Collaboration team supporting sales enablement and global product implementation. This role will develop Sales and Product strategies, programs and processes to increase global selling and revenue growth internationally of identified in-market and new-to-market products for the UC&C business unit. Partners with Sales, Operations, IT engineering, finance and SSO in each region to improve inter-region collaboration and enable cross-regional sales for revenue growth. Collaborates with key leaders in NA, LATAM, EMEA, and APAC to drive results and a teaming approach. Collaborates with regions on sales enablement programs and product implementation/launches across the international business units to drive global teaming. Define / direct B-end Sales Support Strategies and processes in support of cross-regional accounts.

This role is highly cross-functional and requires an individual with experience working with all global resources at all levels. Included but not limited to: Sales, Operations, IT, Engineering and SSO teams. This role requires significant international collaboration and engagement and will need to drive program alignment across multiple regions in order to develop, implement and deliver products globally, as well as the tracking and reporting of progress.

Job Description

  • Support the coordination of all resources and regions for all identified UC&C Global Product implementations. Included but not limited to: PD, IT, Operations, Engineering, Sales, SSO/Overlay, MES, BPI.

  • Responsibilities tied to all active programs and initiatives under PM management for the UC&C business line.

  • Work in conjunction with the existing UC&C PM team and assigned PM Product resources to help develop and execute short- and long-term comprehensive UC&C Product strategies both globally and in-region as needed.

  • Assisting PM and PD teams with global product requirements for necessary business cases

  • Active team member to help support and facilitate the E-Governance / Capital Governance processes.

  • Documentation, Global socialization and training of all active market products and strategies globally and by region as necessary

  • Develops, executes and socializes a go to market Product and Global implementation strategy to increase global cross-regional sales to grow sales and revenue for CenturyLink accounts and prospects.

  • Implements a targeted cross-regional go to market Product and sales enablement programs to foster sustainable growth.

  • Enables international sales and NA sales teams to partner and sell globally in a consistent and programmatic way, including developing and implementing/evangelizing consistent processes, tools compensation models and messages.

  • Partners with entire CTL global ecosystem and cross-functional teams including International Sales Effectiveness, Training, Marketing, Strategy, Strategic partners, Alliances, Competitive Intelligence, Product and Finance to define and implement cross-regional programs for NA, EMEA, LATAM, APAC.

  • Ensure program objectives are met at a high quality, timely, cost effective, and well documented.

  • Ensure product roadmaps include key technical and compliance-based considerations of international customers.

  • Manages data analysis and identification of global productivity trends, ensuring information is meaningful, valid, complete, and accurate.

  • Partners with Sales teams / Sales Enablement / CX in all regions to define and program initiatives to improve CX for global accounts across Shop / Buy lifecycle phases.


  • Bachelor's degree and 10+ years related experience; 5+ years related experience with Master's degree.

  • Experience developing and implementing Global sales strategies, products, programs and processes to increase global selling.

  • Ability to collaborate with global regions on Product strategies and sales enablement programs across the Global business units.

  • Previous experience working with Global Sales, Product Management, Product Development, Operations, IT, SSO and Engineering teams.

  • Excellent organizational, verbal and written communication skills, and demonstrated ability to deliver exceptional results despite complexity and ambiguity;

  • Experience effectively balancing strategic thinking and tactical execution.

  • Driven for results.

  • Has positive, 'can-do' attitude and enjoys pro-actively solving challenges.

  • Strong team-work skills: able to balance between being the 'pilot' vs. 'co-pilot' for activities.

  • Strong communication and presentation skills.

  • Motivated by the challenge of understanding target customers and determining how to expand and deepen their engagement with CenturyLink.

  • Enjoys thinking creatively to devise strategies and programs in collaboration with diverse functions globally.

  • Can succeed in a highly visible, cross-functional role to drive solutions.

  • Multiple languages a plus.


Bachelors or Equivalent

Alternate Location: US-Colorado-Broomfield

Requisition # : 215263

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.