CenturyLink Senior Lead Product Development Manager in BROOMFIELD, Colorado
CenturyLink (NYSE: CTL) at http://www.centurylink.com/ is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.
This role will report to Director Product Management. This high impact individual contributor role is responsible for growing CTL’s revenue stream and increasing profitability as measured by FCF and EBITDA. This position will partner closely with Consumer Sales and will need to interface with VP and director-level leaders in the technology and operations organizations. This role will also need to collaborate closely with other members of the product organization to achieve results. This individual will identify and drive financial improvements to revenue through improved ARPU value, sales penetration, capital efficiencies through technology advances and operational efficiencies through process improvements and automation. This role will also be responsible for owning all aspects of the end to end customer journey for our Fiber customers and will identify & lead efforts to address areas of greatest opportunity to improve the customer experience. This position requires strong relationship building skills and financial acumen, excellent abilities to collaborate and influence cross-functionally, a high bias for action and sense of urgency and a passion for delivering a differentiated customer experience. Performance of this role will be tied to Consumer Fiber revenue, CX and EBITDA results.
The Main Responsibilities
Meet or exceed committed business outcomes, including financial performance, customer experience and employee experience goals and objectives
Lead team(s) to the on-scope, on-time and on-budget launch of new product introductions, product features/platform enhancements, and product lifecycle improvement efforts
Partner across/vertically throughout the Company to ensure relevant evolution of Core Solutions
Partner Organizations: Works consistently with Product Management, Business Process Implementation, Software Delivery Organizations, Innovation, Architecture, Engineering, Finance, Business Unit, Operations, Sales, Sales Overlay and other organizations as part of the planning, design, development, and launch of new products and services
Development Process: Identification of appropriate development process based on needs (Rapid Development to Staged Development)
Resource Management: Identification and solicitation for commitment of required core and extended resources
Knowledge & Leadership: Product Development is the COO of responsible solutions area, with intimate knowledge of business drivers, market dynamics, product requirements, solutions interoperability, supporting systems/processes/people jointly accountable for the success of business outcomes across enterprise (non-consumer) business units
Conflict Resolution/Celebration of Success: Identification and resolution of barriers to success for both milestone attainment and achievement of desired business outcomes
Maximizes the digital presence across the customer lifecycle (Learn, Buy, Get, Pay, Support)
Ensures the effective transition of strategic programs from ideation to development to lifecycle management, delivering on the identified minimum viable experience (customer and employee) standards.
What We Look For in a Candidate
Bachelor's degree or equivalent education and relevant experience
10+ years related experience
8+ years w/Master's degree or equivalent and relevant work experience preferred.
Obsessed with creating an outstanding customer experience
Successfully directs cross functional teams to achieve targeted outcomes
Demonstrates experience with agile development and lean practices
Excellent written and verbal communications skills with strong copywriting and design skills
Takes the initiative to develop new strategies and outside-the-box ideas
Works independently and within a team
Exhibits a growth mindset, an ability to take risks, question norms, unlearn old habits & to not take one’s self too seriously
Alternate Location: US-Colorado-Broomfield
Requisition # : 225011
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.