CenturyLink SR LEAD OPERATIONS ANALYST in BROOMFIELD, Colorado
CenturyLink (NYSE: CTL) at http://www.centurylink.com/ is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.
Senior Lead Operations Analyst provides engineering services level support and applies project management skills to develop and implement OSP network changes. The incumbent will be a technical resource working with other organizations to identify inefficiencies, develop solutions, and make recommendations to improve the way CenturyLink products & services are deployed, installed, and maintained. S/he will effectively analyze and modify the configurations of hardware and software utilizing systems and processes designed to achieve optimum performance, while maintaining service level agreements within corporate and budgetary guidelines.
Manage escalations of a complex nature requiring frequent field testing, analysis, and remediation including, but not limited to, faults negatively impacting the service of one or more customers.
Assist with the installation and testing of new equipment, facilities, products and services, such as routers, circuits, modems, multiplexers, etc.
Analyze, recommend, and implement network configuration and hardware changes for complex network platforms.
Provide a range of network-facing service assurance support for new and existing products and services.
Document and maintain functional network troubleshooting procedures to assist the support capabilities of the Business & Consumer Group.
Create research journals/notes during copper and fiber escalations to facilitate problem determination and decrease resolution cycle-time.
Develop, implement and administer processes and procedures to ensure the reliability, recoverability and optimum performance of our copper and fiber infrastructure.
Serve as technical resource to team members, as well as other departments, in the implementation of projects and subsequent maintenance activities.
Prepare and present reports that keep management abreast of the status of projects and technical problems.
Serve as a subject matter expert single point of contact for vendors and other organizations.
Collect and analyze OSP copper and fiber performance data. Define, recommend and implement changes to methods and procedures used to deploy services.
Provide guidance to less experienced engineers and analysts.
Other duties as assigned.
Bachelor’s degree in Engineering, Business or related field or the equivalent in experience.
Minimum of 12 years’ testing, troubleshooting, isolating and repairing copper/fiber circuits.
Strong analytical, reporting, communicating skills.
Experience reducing waste in operations processes.
Willing to travel including overnight stays (up to 30%).
Incumbent must live in AZ, ID, MT, NV, OR, UT, WA, or WY.
Alternate Location: US-Colorado-Broomfield
Requisition # : 214760
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.