CenturyLink Technician III - Transport in Broomfield, Colorado
CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.
Performs tasks associated with the maintenance, repair, and installation of Transport, Voice, IP and/or Content Services. Works Hardware and Network vendors to identify and restore customer/network services.
Conducts moderately complex network monitoring along with equipment installation and maintenance activities within the DACs platforms.
Uses software and hardware tools to identify and diagnose network status and problems
Troubleshoots and resolves moderately complex trouble tickets.
Identifies, monitors and repairs more complex DACs issues via RFM. (ESM, CSM, TSI, CPU, DSK/OPD type cards)
Prioritize shift work by severity across all 7 days. Monitor the ticket bin and see that tickets are being worked in accordance to SLA and quality. Be sure the Health of the network is being accomplished.
Provides guidance and direction to less experienced network monitoring technicians.
5+ years applicable experience.
Ability to manage technical workload and engage senior technicians and management as appropriate.
Ability to maintain a solid working relationship including collaborative technical activities with peers.
Advance knowledge of the OSI Model and common telecommunications technologies and protocols such as: TCP/IP,
Ethernet, SONET/SDH, DWDM, DNS, T1s, T3s, etc.
Advanced knowledge of standard telecommunication practices.
Must have the ability to identify and discern colors for maintenance and repair of fiber and switching equipment.
High School Diploma or Equivalent
Alternate Location: US-Colorado-Broomfield
Requisition # : 195015
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.