CenturyLink Technician III - TSC in Broomfield, Colorado
CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.
The Technician III - TSC should have an advanced understanding of Transport Network functions such as SONET and DWDM signal flow. Performs tasks associated with the maintenance and installation of company transport network service. With a good understanding of telecommunications, the Tech III will be responsible for troubleshooting, managing and correcting customer and network service issues.
Efficiently install, change and repair services on the network.
Provides technical training to Tech I, and Tech II level personnel.
Provides accurate and consistent internal and external customer communication during established intervals using phone, email, and ticketing notes.
Escalates, for higher order support, to technical leadership and Management.
Operate in multiple systems and databases as required.
Coordinate and perform low to mid-level complexity migrations.
Works with internal peer teams to assist with customer trouble resolution.
Entry level experience and/or knowledge of Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7) and TCP/IP (routers/higher-layer protocols)
Strong analytical skills
Strong verbal and written communication skills
Ability to effectively prioritize workload
High School Diploma/GED or 2 plus years of relevant job experience.
Job experience in similar industry
Job experience with similar essential duties Physical Requirements:
Office – Sits 5 to 7 hours per day; Bend, reach, stoop and crouch; lift 10 lbs.
Must be willing to work on call, including weekends or holidays to support the operations staff
Experience: 2+ yrs.
Education Level: High School/GED
Field of Study: Telecommunications/Engineering/Computer Science
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.
Alternate Location: US-Colorado-Broomfield; US-Oklahoma-Tulsa
Requisition # : 195130
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.