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Job Information

CenturyLink Senior Analyst, Government Operations in DENVER, Colorado

About CenturyLink

CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

The Role

The Senior Analyst, Government Operations is responsible for ensuring compliance within CenturyLink’s E-rate & Rural Health Care Programs. This role serves as one of the company's subject matter experts and point of contact for the FCC's Rural HealthCare and Schools and Libraries funding programs.

The Main Responsibilities

  • Assist with contract proposal and implementation to ensure full program compliance.

  • Work with sales and other internal departments to ensure we maximize our opportunities within the programs while staying compliant with the rules.

  • Prepare and present internal training materials used by sales and other internal stakeholders.

  • Assist with hosting weekly E-Rate calls with Sales

  • Investigate and assist when compliance issues for specific opportunities are discovered.

  • Track and report on key program facts, competitive information, and various metrics.

  • Participate in advocating CenturyLink’s position to the FCC and USAC as program rules change or need clarification.

  • Assist internal and external customers in understanding the complex forms and filings such that requests for funding is seamlessly executed.

  • Review customer orders for compliance.

  • Review and certify customer USAC funding invoices for payment.

What We Look For in a Candidate

  • Knowledge of E-Rate School and Libraries Program.

  • Knowledge of the Rural Healthcare Programs, both the Healthcare Connect Fund and the Telecommunications Program

  • Knowledge of CenturyLink’s Products and Services

  • Knowledge of CenturyLink’s billing systems

  • Strong analytical & communication skills

  • Excellent verbal and written communication skills

  • Internally driven, able to work without significant oversight and able to lead projects from start to finish

  • Ability to coach team members with varying levels of experience

  • Creative problem-solver

  • Motivated to identify and develop solutions

Alternate Location: US-Colorado-Denver; US-Louisiana-Monroe

Requisition #: 227082

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.