CenturyLink Customer Service Technician (Orting, WA) in GIG HARBOR, Washington
CenturyLink at http://www.centurylink.com (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.
Take command of your success as you deliver the future with advanced technologies! We offer exceptional paid training, an inclusive empowering work environment, state-of-the-art tools and an innovative team culture. We have the vision, ambition, and practical know-how to succeed! Do you?
POSTING CLOSE DATE: 8/20/19
Analyzes and troubleshoots basic technical problems or issues.
Reviews and discusses service order requirements and equipment requests with customers, evaluating customers¿ telecommunication needs and suggesting additional/alternative service as appropriate.
Installs, maintains/repairs, and tests residential/small business telecommunication service (POTS, Hicap circuits and DSL).
Connects wires and cables to terminals, and attaches/detaches various kinds of hardware to wires, cables, buildings, and poles.
Uses hand tools, power tools (air and electric), and specialty tools, including electric and electronic measuring devices (e.g., multi-meters, volt-ohm meters).
Performs continuity and/or conformance testing.
Reads and interprets customer service orders, repair tickets, technical (i.e., mechanical, electrical, digital) drawings, maps, blueprints, diagrams, etc. from supervisor or other designated employees and performs specified work.
Works with telecom color-coded wires and cables.
Able to accurately locate underground cables and to repair cut cable of all sizes
Makes splicing rearrangements on existing facilities in buried, underground, aerial and building work locations.
Performs splicing functions on all other types of outside plant facilities where the work requires cable sheath openings
Ability to work varying shifts and hours including possible mandatory overtime, weekends and holidays.
Successful completion and passage of all applicable employment testing and interview.
At least six (6) months of experience within the last five years installing, maintaining/repairing, and testing residential/small business telecommunication service.
At least 6 months of experience within the last five years with POTS, GPON/HSI/Access Line installation and repair.
At least six (6) months of experience within the last five years connecting telecom color-coded wires and cables to terminals, attaching or detaching various kinds of hardware to wires, cables, buildings and poles.
Knowledge of basic electricity, as it relates to telecommunications (through classes or on-the-job training), which includes: knowledge related to the basic principles, theories, and applications of electricity (e.g., voltage, current, resistance, power, grounding, insulation, Ohm’s Law, AC/DC); knowledge of basic electrical components (e.g., conductors, insulators, switches, capacitors, inductors, transformers) and basic circuit design; and knowledge of the operation and application of common electrical components and common measurement instruments (e.g., multi-meters, oscilloscopes).
Working knowledge of hand and power tools.
Working knowledge of test equipment (e.g., Tech Tad, Sidekick, volt-ohm meters, transmission measuring sets).
Ability to use established electrical, digital, and/or mechanical principals and to perform appropriate tests to identify and solve problems encountered on the job.
Ability to efficiently and accurately work with multiple types of information and/or perform multiple tasks simultaneously.
Ability to complete designated amount of work in a specified timeframe (e.g., quality jobs per day), adjusting work assignments or schedules to meet changing work-related priorities or demands.
Ability to provide efficient, quality service to both internal and external customers both face-to-face and over-the-phone.
Ability to work well with others to achieve common goals and to foster a cooperative climate, as well as to work independently in the field with little supervision.
Ability to perceive differences in telecom wire and cable color.
Ability to climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet.
Ability to work in confined spaces (e.g., attics, crawl spaces, utility holes).
Ability to perform strenuous physical activities including, but not limited to: lifting objects weighing over 100 pounds.
Ability to perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather).
A valid State driver’s license with a current satisfactory driving record, CDL preferred.
Alternate Location: US-Washington-Orting
Requisition # : 214625
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/
This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, creed, veteran status, disability, medical condition, genetic characteristic or information, age, sex, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.