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CenturyLink (F) 7/2020 Operations Technician II - Federal in HERNDON, Virginia

CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.

Job Summary

The Operations Technician (NOC Environment) will work in a challenging, hands on environment supporting the Department of Homeland Security (DHS), and other specialized customers in support of National Cyber Protection System (NCPS) initiatives. The ideal candidate for this role must be able to communicate effectively with peers, and customers. The Candidate must be able to communicate effectively with peers, and customers. The job also requires hands on technical support of routers, switches, servers, and firewalls in a Data Center and office environment.

Job Description

  • Hands on technical support of routers, switches, servers, and firewalls in a Data Center and office environment.

  • Respond to customer inquiries in a timely and professional manner.

  • Network troubleshooting and fault analysis; hardware troubleshooting and repair.

  • Develop and follow a MOP and anticipate problems, and proactively take corrective action.

  • Associates degree in a related field or equivalent work experience in the communications, networking or cybersecurity fields.

  • Ability to work in a consultative manner with others, i.e., establish rapport, interview/fact-find, present options/recommend solutions, follow-up and customer-focused behavior.

  • Ability to work cross-functionally with Engineering and Developers.

  • Must be familiar with the following: Juniper (JunOS), Netscreen Firewalls SolarWinds, Cisco Networking Hardware.

  • Trouble ticket generation and response; customer interface and escalations.

  • Monitoring, configuring, troubleshooting Tier 1/2 events in switches, routers, and firewalls.

  • Must understand layer 2 and layer 3 technologies (BGP, VLANs, Trunking, ACLs, IPSec, and L2TP).

  • Must have experience with application-level firewalls (proxies)

  • Familiar with Network Monitoring tools.

  • Proven ability to work in a dynamic team environment with changing requirements and competing priorities.

  • Contribute ideas, share knowledge and help others develop.

  • Interest in leading edge technologies. Desire to develop own skills and knowledge

  • Required computer skills include Outlook, MS Office application suite, circuit topology, and testing tools.

  • Must be willing to work Shift work 24x7 coverage, weekends, holidays and on-call rotation.


  • Basic enterprise Linux skills, VMWare, SQL, and Basic Windows Server Administration.

  • Clearance: Active Top Secret (TS) with the ability to obtain a Top-Secret SCI (TS/SCI).

Alternate Location: US-Virginia-Herndon

Requisition # : 209706

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.