CenturyLink Sr Lead Project Manager in HERNDON, Virginia
CenturyLink (NYSE: CTL) at http://www.centurylink.com/ is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.
The Sr Lead Project Manager will oversee and manage the implementation and operational support of next-generation 9-1-1 services. Candidate must have a strong telecom background, successful history of leading cross-functional teams, understand state contracts, and extensive experience dealing with government customers.
Leads cross-functional teams that include Sales, Engineering, Service Assurance, NOC, Product Management, and Billing teams to plan, implement, and support NG9-1-1 solutions
Works with Sales and Engineering teams to gather and validate customer requirements as needed
Develops project proposals and plans to comply with contract and RFP commitments; this includes determining schedules, funding, procedures for accomplishing the project, staffing requirements, risk management plans, and allotment of available resources to various phases within projects
Presents comprehensive project management plans to clients and manages their expectations
Oversees monthly and quarterly client service performance meetings; this includes generating service delivery, service assurance, and process assessment and improvement reports
Ensures SLAs are met per the contract
Ensures systems, processes, and methodologies are followed to ensure effective monitoring, control, and support of service delivery and support
Identifies areas for improvement driven by data and works with internal teams to implement fixes with urgency
Bachelor of Science or Engineering Degree
US Citizenship preferred
7 to 10 years of Program and/or Project Management experience in the telecommunications industry
Extensive experience in the deployment of 9-1-1 solutions
Self-starter with strong problem-solving skills
Direct customer interaction with increasing responsibilities in project or program management
Experience leading cross-functional teams and implementing multiple strategic, complex projects with successful results
Manage scope, schedule, resources, and budget simultaneously
Experience defining and documenting processes and driving continuous improvement using measurement/metrics data
PMP Certification desired
ITIL Certification desired
Must be proficient with Microsoft Project, Excel, Visio, PowerPoint and Word
Alternate Location: US-Colorado-Broomfield; US-Virginia-Herndon
Requisition # : 220054
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.