CenturyLink Sales Support Associate in Hong Kong, Hong Kong

CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customer’s trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Job Summary

The Sales Support Associate will be responsible for developing a comprehensive understanding of the company’s internal sales systems and processes while acting as the subject matter expert for all internal questions and escalations around these processes. The Sales Support Associate will support the Enterprise Sales organization in Asia Pacific by driving rapid responses from internal teams via these processes and systems as prioritized by Sales Management.

Job Description

Responsibilities:

  • Perform administrative changes to internal quoting system including workbook order entry. Assist sales team with pricing and quoting group requests and sales credit verifications

  • Manage required responses and forms from multiple teams during order preparation

  • Expedite sales process by facilitating requests with appropriate internal groups, coordinating completion, and ensuring timely responses

  • Assist the manager to partner with Business Process Engineering group to identify areas of process improvement

  • Facilitate service inventory investigation

  • Assist in handling special assignments/ projects when necessary

Qualifications

Requirements:

  • Associate Degree or above preferably in Business Administration or related disciplines

  • At least 3 years relevant experience in a sales administrative/support role preferably in the telecommunications/ IT industry

  • Ability to work with complex databases and systems

  • Ability to prioritize multiple projects/tasks in a dynamic and fast paced environment

  • Detailed oriented and self-motivated

  • Good verbal and written communications skills

  • Proficient in Microsoft Office Products: Outlook, Word, Excel, PowerPoint

Education

Bachelors or Equivalent in Business

Requisition #: 186011

EEO Statement

No Discrimination. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Any offer of employment is contingent upon the results of a pre-employment drug test and background check.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.