CenturyLink Senior Lead Analyst - AI and Conversational Design in LITTLETON, Colorado
CenturyLink (NYSE: CTL) at http://www.centurylink.com/ is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.
Consulting-level, highly analytical professional with strong business acumen to assist with the development of AI and conversational design platforms.
Develop new AI conversations across our Consumer business
Develop, approve, and deploy conversation verbiage for AI
Document AI conversational flows
Drive containment and experience scores (NPS and Satisfaction)
Shadow subject matter experts to develop new use cases and intents
Produce regular reporting and analysis of AI performance
Create Adhoc reporting
Knowledge of large data storage and manipulation.
Can develop reports and effectively summarize the results
Good balance of technical aptitude and business acumen
Have excellent communication and written skills
Can work in a rapid, agile environment
Expert in Microsoft Office Applications
Experience with AI conversational product preferably Watson Assistant (2 to 3 yrs on Watson)
Experience documenting AI dialogs via Botmock (1+ yrs on Botmock)
Qualified candidates in alternate locations will be considered.
Bachelors or Equivalent
Alternate Location: US-Arizona-Phoenix; US-Colorado-Denver; US-Colorado-Littleton; US-Louisiana-Monroe; US-Minnesota-Minneapolis; US-Nebraska-Omaha; US-North Carolina-Charlotte; US-Oregon-Portland; US-Tennessee-Johnson City; US-Texas-Houston; US-Utah-Salt Lake City; US-Washington-Seattle
Requisition # : 219923
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/
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The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.