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Job Information

CenturyLink Senior Lead Analyst - AI and Conversational Design in LITTLETON, Colorado

About CenturyLink

CenturyLink (NYSE: CTL) at http://www.centurylink.com/ is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Job Summary

Consulting-level, highly analytical professional with strong business acumen to assist with the development of AI and conversational design platforms.

Job Description

  • Develop new AI conversations across our Consumer business

  • Develop, approve, and deploy conversation verbiage for AI

  • Document AI conversational flows

  • Drive containment and experience scores (NPS and Satisfaction)

  • Shadow subject matter experts to develop new use cases and intents

  • Produce regular reporting and analysis of AI performance

  • Create Adhoc reporting

  • Knowledge of large data storage and manipulation.

Qualifications

Required:

  • Can develop reports and effectively summarize the results

  • Good balance of technical aptitude and business acumen

  • Have excellent communication and written skills

  • Can work in a rapid, agile environment

  • Expert in Microsoft Office Applications

Preferred:

  • Experience with AI conversational product preferably Watson Assistant (2 to 3 yrs on Watson)

  • Experience documenting AI dialogs via Botmock (1+ yrs on Botmock)

Qualified candidates in alternate locations will be considered.

Education

Bachelors or Equivalent

Alternate Location: US-Arizona-Phoenix; US-Colorado-Denver; US-Colorado-Littleton; US-Louisiana-Monroe; US-Minnesota-Minneapolis; US-Nebraska-Omaha; US-North Carolina-Charlotte; US-Oregon-Portland; US-Tennessee-Johnson City; US-Texas-Houston; US-Utah-Salt Lake City; US-Washington-Seattle

Requisition # : 219923

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

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