CenturyLink Technician II - TSC in Littleton, Colorado
CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.
The Technician II - TSC should have an intermediate understanding of transport network functions such as SONET, and DWDM signal flow. Performs tasks associated with the maintenance and installation of company transport network service. Responsible for troubleshooting, managing and correcting customer and network service issues.
Efficiently install, change and repair services on the network.
Provide technical training to Tech I level personnel
Provide accurate and consistent internal and external customer communication during established intervals using phone, email, and ticketing notes
Escalate, for higher order support, to technical leadership and Management
Operate in multiple systems and databases as required
Coordinate and perform low to mid-level complexity migrations
Work with internal peer teams to assist with customer trouble resolution
High School Diploma/GED, or 2 plus years of relevant job experience in similar industry, or Job experience with similar essential duties
Experience and/or knowledge of at least one of the three major technical disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7) and TCP/IP (routers/higher-layer protocols)
Ability to prioritize with good time management skills
Office - Sits 5 to 7 hours per day; Bend, reach, stoop and crouch; lift 10 lbs
Must be willing to work on call including weekends or holidays to support the operations
Experience: 2+ yrs
Education Level: High School/GED
Field of Study: Telecommunications/Engineering/Computer Science
Attention to detail with good organizational capabilities.
Strong analytical skills
Strong verbal and written communication skills
Ability to effectively prioritize workload
Resourceful, innovative, and creative
Alternate Location: US-Colorado-Broomfield; US-Colorado-Littleton
Requisition # : 195132
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.