CenturyLink Technician II - TSC in Littleton, Colorado

CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.

Job Summary

The Technician II - TSC should have an intermediate understanding of transport network functions such as SONET, and DWDM signal flow. Performs tasks associated with the maintenance and installation of company transport network service. Responsible for troubleshooting, managing and correcting customer and network service issues.

Job Description

Efficiently install, change and repair services on the network.

  • Provide technical training to Tech I level personnel

  • Provide accurate and consistent internal and external customer communication during established intervals using phone, email, and ticketing notes

  • Escalate, for higher order support, to technical leadership and Management

  • Operate in multiple systems and databases as required

  • Coordinate and perform low to mid-level complexity migrations

  • Work with internal peer teams to assist with customer trouble resolution

Qualifications

Basic Qualifications

  • High School Diploma/GED, or 2 plus years of relevant job experience in similar industry, or Job experience with similar essential duties

  • Experience and/or knowledge of at least one of the three major technical disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7) and TCP/IP (routers/higher-layer protocols)

  • Ability to prioritize with good time management skills

Physical Requirements:

  • Office - Sits 5 to 7 hours per day; Bend, reach, stoop and crouch; lift 10 lbs

  • Must be willing to work on call including weekends or holidays to support the operations

Preferred Qualifications

  • Experience: 2+ yrs

  • Education Level: High School/GED

  • Field of Study: Telecommunications/Engineering/Computer Science

  • Attention to detail with good organizational capabilities.

  • Strong analytical skills

  • Strong verbal and written communication skills

  • Ability to effectively prioritize workload

  • Resourceful, innovative, and creative

Education

Alternate Location: US-Colorado-Broomfield; US-Colorado-Littleton

Requisition # : 195132

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.