CenturyLink Manager, Federal Programs in Mechanicsburg, Pennsylvania
CenturyLink (NYSE:CTL) is a premier network solutions provider and trusted partner to our customers. As part of our recent acquisition of Level 3 Communications, our portfolio has expanded. More customers. More network. More locations. More opportunities for you. With a global presence in 60 countries, service to more than 350 metro areas domestically, and more than 200,000 miles of fiber; CenturyLink is going places. At CenturyLink, we believe in growth and innovation, for our customers and our employees. Discover how CenturyLink can expand your potential and take your career to new places if you’re looking to join a company that celebrates diversity and creativity, with industry-leading benefits and commitment to employee advancement. We’re committed to bringing great talent to our team to help us change the world. One network connection at a time.
The Program Manager ensures that all services and documents supporting the Commonwealth of Pennsylvania CENSS contract are completed on time and within budget and that efficient resources are available to support this effort.
Manages the profit and loss for the entire program
Develops comprehensive project plans to be shared with clients as well as other staff members
Ensures SLAs meet (or exceed) client expectations
Reviews project proposals and/or plans to determine time frame, funding limitation, procedures for accomplishing the project, staffing requirements, and allotment of available resources to various phases of the project
Ensures that systems, processes, and methodologies as specified are followed to sure effective monitoring, control, and support of service delivery
Attends and manages client service review meetings; areas covered will include performance reports, service improvements, quality, and processes
Identifies areas of process and system improvement driven by data and reporting
Works with the account team gathering customer requirements
Implements and manages customer requirements and expectations
Hires, trains and manages PMO team
Supports training, communications, and change management within the organization.
Bachelor's Degree or 7 to 10 years of relevant job experience.
Job experience in the telecommunications industry
Job experience with similar essential duties
7+ years’ direct customer service experience with increasingly responsible project management experience required with an emphasis on technical capabilities preferred
Experience leading cross-functional teams and implementing multiple strategic, complex projects with successful results (scope, schedule, and budget) simultaneously
Experience defining and documenting processes, and driving continuous improvement to processes via process measurement/metrics
ITIL Certification desired
Proficient with Microsoft Project, Excel, Visio, PowerPoint and Word
Manage Projects across functional projects/programs
Alternate Location: US-Pennsylvania-Mechanicsbur; US-Virginia-Herndon
Requisition # : 194235
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.