CenturyLink ANALYST II in Monroe, Louisiana

CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.

Job Description

Data mining to explain revenue fluctuations, validate changes, and ensure billing accuracy. Analyze bill cycle trends and provide explanations for these trends. Create and run queries utilizing SQL and analyze results. Review order activity prior to billing to identify potential issues. Partner with IT to automate manual billing processes. Communicate issues and work with other departments to ensure resolution. Serve as backup for a variety of other departmental functions.

Principal Duties and Responsibilities (Essential Functions) :

  • Explain revenue fluctuations and validate billing system changes to ensure billing accuracy.

  • Analyze bill cycle trends to ensure billing accuracy.

  • Assist with the validation of billing system changes.

  • Partner with IT to validate scripting results used to update customer data or rates in the billing system.

  • Develop strong working relationships with other departments.

  • Meet deadlines in a fast-paced environment.

  • Manage multiple projects simultaneously.

  • Provide backup for other department personnel.

  • Perform other duties as assigned.

Qualifications & Skills:


  • Bachelor's degree in Finance, CIS or other business related field or equivalent experience.

  • Two or more year’s experience in Business related field or CIS.

  • Strong analytical and problem solving skills.

  • Experience in using SQL or data mining tools.

  • Ability to explain revenue impacting variances.

  • Detailed and process oriented with ability to organize and set priorities

  • Ability to take initiative and complete assignments with minimum supervision.

  • Important qualities include being a team player, willingness to learn, possessing a strong work ethic.

  • Excellent oral and written communication skills and the ability to interact well with others.

  • Ability to work overtime as required

Alternate Location: US-Louisiana-Monroe

Requisition # : 208195

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.