CenturyLink OPERATIONS TECHNICIAN II in NORCROSS, Georgia
CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.
Strong technical skill level working on complex assignments within the network systems installation and/or maintenance activities.
Troubleshoots, manages and corrects customer service issues on our DMS, IP and SONUS VoIP platform.
Have an understanding of basic Voice troubleshooting or VoIP SIP Protocols.
Monitors network and customer facing resources for impairment and out of service conditions.
Provides accurate and consistent customer communication during established intervals using phone, email, and ticketing notes.
Efficiently and accurately manages customer initiated trouble tickets to resolution
What We Look For in a Candidate
Associate degree or equivalent education and relevantexperience
Minimum 5+ yrs related experience in specific area or equivalent
May require technical certification.
What to Expect Next
Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.
Alternate Location: US-Georgia-Norcross
Requisition #: 229049
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.