CenturyLink COLLECTIONS COORDINATOR II in POZNAN, Poland
CenturyLink (NYSE: CTL) at http://www.centurylink.com is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.
Meets DSO and cash targets for assigned customers. Applies cash receipts and actively chases past due and current balances on a daily basis for payment dates. Contributes to reducing unallocated cash reaching out to customers for remittances. Works closely with Dispute team identifying billing issues that may result in impacted cash collections. Ensures tickets are raised to resolve any queries or disputes the customer has against their invoices. Creates and maintains a healthy communicative relationship with Sales and CSM's to ensure they are aware of their customer collection issues should they arise. Default Customers who are delinquent
The Main Responsibilities
Demonstrates strong communication skills with customers and able to escalate effectively within customer chain of command when required to obtain desired results.
Use to working towards targets and forecasts accurately expected payment amounts per customer to support wider EMEA cash forecasts and takes responsibility for adjusting forecast should issues or opportunities arise.
Re-apply any cash that has been incorrectly applied so it matches customers remittance.
Ensure that AR receipts are posted in accordance to SOX compliance and assists Audit with any issues are audit procedures needed.
Help and drive the reduction of unapplied cash and increase cash flow into the business.
Processes any write off's and refunds in accordance with EMEA policy to ensure AR ledgers reflect correctly.
Provide statement of accounts, invoice and credit note copies, backing data, set customers to Paperless and E-Billing, update PO references at account level and update billing addresses.
Follows the default process for delinquent customers
What We Look For in a Candidate
Experience of cash application and collections within a large corporate business or Experience of managing a large complex ledger with excellent customer experience skills
Works amongst billing and customer care colleagues to ensure customer experience is always considered when collection action is taken. Recognises when large disputes exist and adjusts collection behaviour to match statement of account.
Knowledge of Oracle will be beneficial.
Excel skills, minimum using pivot tables & V-lookup
Alternate Location: PL-Poznan-Poznan
Requisition #: 223672
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.