CenturyLink OPERATIONS TECHNICIAN 3 - FEDERAL (N) in San Antonio, Texas

CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.

Job Summary

  • Responsible for active network monitoring including incident detection, fault isolation, fault management, and fault resolution

  • Provide first level troubleshooting and incident resolution of network issues and provide timely reporting and escalation of incidents in accordance with SOP

  • Using ticketing system, properly and accurately document on-going issues in accordance with incident tracking procedures. It include understand and acting according to reporting matrix and incident response requirements

  • Coordinate, de-conflict, and track Authorize Service Interruption (ASI) and ensure proper documentation of customer notification and concurrence.

  • With guidance from implementation team, Operations Technician 3 are expected to create and follow method of procedure (MOP) and execute turn-up of specified systems

Job Description

In a 24x7 Network operating center (NOC) environment, Operations Technician 3 will monitors, troubleshoot, and resolve network incidents on a fiber optics communications network to ensure near 100 availability of all system. The position services as the first point of contact for network outages. A qualified candidate will indentify, document, troubleshoot, track, and resolve network incidents and standing outages. Operations technician is expected to follow standard operating procedures (SOP) to report incidents in a timely manner.


  • Bachelor's degree in a relevant technical discipline with a minimum of 1 year of overall related experience; additional years of directly applicable experience may be accepted in lieu of a degree

  • Hold DoD-8570 IAT Level 2 baseline certification (Security+ CE, CISSP or equivalent) prior to start date

  • Ability to work in a 24/7 operation

  • Experience with one or more of the following: alarm surveillance, fault management, fault isolation, or performance management

  • Experience with one or more of the following technologies: routers, switches, crypto devices, routing, Juniper, DWDM (6500, RLS, 9600)

  • General understanding of network topologies and the ability to understand signal flow of network architecture

  • Preferred candidate will have specific experience with network monitoring tools such as NetCool, NeuralStar, HP Operview, or OneControl

  • Preferred candidate will have firsthand experience of opening and tracking tickets in Remedy Ticket Systems

  • Preferred candidate will have demonstrable understanding of DWDM and IP principles

  • Hold an active TS/SCI security clearance

Alternate Location: US-Texas-San Antonio

Requisition # : 204265

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.