CenturyLink IT Operations Technical Support 2 in St Paul, Minnesota

CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.

Job Summary

Partner in a team environment or be able to independently install, repair, and perform preventative maintenance, (including upgrades and backups) of computer systems. May resolve hardware, software, network, and application problems. Recommend improvements to procedures and processes to enhance and improve solutions. Research and provide answers to questions in area of expertise. Provide input to define requirements; work with analyst and/or engineers. Provide consulting services for training, tools, technology, and methodology relating to implementing IT solutions in area of specialty. Perform analysis, problem-solving, and evaluation activities on special technical topics related to specific project activities.

Job Description

  • Duties include systems analysis techniques and procedures, including consulting with users, to determine, software or system functional specifications.

  • Design, document, and test creation or modification of computer programs related to collection applications.

  • Respond to escalated requests from IT Operations Support I by conducting research and providing resolution using SQL querying skills.

  • Partner with business units to create, modify and maintain workflows and other processes that enhance the Company’s business practices.

  • Import and export data through the collection system and other applications, performing data cleansing as required.

  • Create and maintain reports via the reporting tools available in collections application. Perform data cleansing and data analysis as required.

  • Manage service desk queues by responding to and updating tickets.

  • Manage vendor relationships ensuring data is produced and delivered on a timely basis.

  • Partner with vendors and clients to manage the delivery and usage of supported products.

  • Create, manage and maintain standards for processes and procedures that include process flow maps, production management, vendor management and reporting.

  • Create and maintain documentation of all processes and procedures according to company polices procedures and standards.

  • Support client implementation projects and work with customers on major change efforts within their environments.


  • Assoc degree or equivalent education and relevant experience.

  • 5 years related experience in specific area or equivalent.

  • May require technical certification.


Associates or Equivalent

Alternate Location: US-Colorado-Littleton; US-Minnesota-St Paul

Requisition # : 194448

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.