CenturyLink LEAD IT SYSTEMS ENGINEER in Town And Country, Missouri

CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.

Job Summary

The Senior Operations Engineer – UNX is a technical expert working as part of the Global Hosting Compute Operations team.

Provide world class support to an enterprise level client base responsible for incident resolution, processing of change requests, and contributions to problem management for UNIX and Linux platform cases, as well as VMware ESX. The candidate will have a proven track record of UNIX, Linux system administration and VMware ESX ideally with professional qualifications such as RHCE, SCSA or VCP

Job Description

Position Objectives:

  • Be the last point of escalation of UNIX / LINUX and VMware ESX related issues

  • Ability to take the lead in dealing with high priority case or escalation and manage client facing technical calls. Owning a driving incidents whilst providing constant updates until service restoration (end to end)

  • Mentoring other junior team member / newly join as required

  • Ensuring the client and ticket is up to date at all times on incident progress.

  • Maintain, troubleshoot and co-ordinate replacement of faulty hardware.

  • Involved in the planning and execution of Client Change Requests in a timely manner.

  • Escalation of critical issues/outages to Hosting Compute Management as per procedures.

  • Provide detailed feedback to other groups on all incident resolutions, ensuring full details are entered into ticket case notes.

  • Daily review and action of open cases; updating Hosting Manager on current cases and their status as appropriate.

  • To provide comprehensive handovers to peers at the end of shift.

  • Attend Daily Operations and Change Review Meetings as required.

  • Logging cases to 3 rd party vendors requesting assistance on unresolved issues.

Qualifications

Required skills:

  • Detailed working knowledge of UNIX (Solaris System), Linux (Redhat), and VMware ESX

  • Administration & comprehensive experience of configuring HP servers and preferrably experience with Blade technology/Cisco UCS

  • Veritas volume manager experience essential, along with working knowledge of Veritas and Sun clustering products.

  • Proven analytical and troubleshooting skills essential

  • Excellent troubleshooting and configuration experience of internet protocols which include and not limited to HTTP, TCP/IP, SSH, SFTP, FTP, DNS, DHCP

  • Knowledgeable in Linux Volume Manager (LVM), EXT3, VMFS

  • Knowledgeable in storage solutions including Linux and Veritas Multipathing

  • Knowledgeable in web server technologies such as SSL, load balancer

  • Knowledgeable in Clustering: Red Hat, VCS, Oracle RAC

  • Knowledgeable in LDAP, TACACS+, RADIUS

  • Knowledgeable in Backup solutions – and in particular, Veritas

  • Understanding of Active Directory

  • Knowledgeable in file systems including NFS, GFS2, OCFS2, ZFS

  • Script writing experience, .e.g: Shell scripting, Perl

  • ITIL Certification desired

  • Pro-active team player

  • Positive and adaptable attitude – able to perform all Operations Center job function as required

Education or Equivalent Experience:

  • A degree in IT, UNIX professional qualifications or equivalent proven experience in a technical support role.

  • At least 8 years of experience in this technology space

Position Requirements:

  • Having good networking concept which include static route, Firewall, VPN, load balancing

  • Working knowledge of Server monitoring

  • Possess analytical troubleshooting skills combined with excellent written and verbal communication skills

  • Be organized and be able to work under pressure

  • Be motivated and possess a ‘can do’ attitude

  • Proactive and energetic nature

  • Live within commutable distance of primary office location

  • Operations Centre processes and procedures are adhered to at all times.

  • Escalations are performed within the SLA timescales.

  • Good communications with clients provided throughout incident lifecycle.

  • Engineering and Senior Management are kept abreast of appropriate escalations.

  • Client satisfaction surveys produce positive responses.

  • Peer level KPI’s are within normal levels.

Education

Masters or Equivalent

Bachelors or Equivalent

Alternate Location: US-Missouri-Town And Country

Requisition # : 196724

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.